UX Soup

CHI is the must-see HMI conference every year. This year it was virtual, with the leading academic and industry researchers presenting their latest findings. Lisa talks with Chris about a select few HMI research papers that caught her eye, including ones on self-driving cars, virtual reality for older adults, and creating mHealth apps for veterans and active duty personnel.

Questions? Comments? Email us at [email protected]

Chris on LinkedIn

Lisa on LinkedIn

Strategy Analytics UX Innovation Practice

Contactless payment systems like Apple Pay and Samsung Pay haven't caught on in the West like they have in China. What UX issues are holding them back? What features might entice them to use them more? Chris and Lisa discuss their recent research on contactless payments and in Condensed Soup, Chris talks about his memorable coffee-buying experience in China.

SA research on contactless payments

Questions? Comments? Email us at [email protected]

Chris on LinkedIn

Lisa on LinkedIn

Strategy Analytics UX Innovation Practice

More and more carmakers are committing to electric vehicles in the coming years. Chris and Lisa discuss consumer acceptance of EVs, concerns consumers have, the importance of navigation systems for EVs, and EV-specific HMI. In Condensed Soup the discuss their best or worst EV experiences.

Consumer interest in electric vehicles

Questions? Comments? Email us at [email protected]

Chris on LinkedIn

Lisa on LinkedIn

Strategy Analytics UX Innovation Practice

Chris welcomes Ben Lundin from Strategy Analytics' Connected Mobility Service to discuss ride hailing, car sharing, bike & scooter sharing, and public transport. They talk about the impact of the pandemic on mobility services, UX issues for mobility, and how self-driving cars fit. In Condensed Soup, Chris and Ben discuss their best, worst, or funniest mobility service experience.

UX Research on Mobility Services

Connected Mobility Service

Ben Lundin on LinkedIn

Episode Transcript

Questions? Comments? Email us at [email protected]

Chris on LinkedIn

Lisa on LinkedIn

Strategy Analytics UX Innovation Practice

Robot vacuum cleaners, robot companions, robot police dogs...robots have been in the spotlight, with new ones appearing at CES every year. In this episode, Lisa and Chris take a look at some of the key use cases and UX issues for robotics. In Condensed Soup they talk about their own favorite use case for them.

Research on robotics

Episode Transcript

Questions? Comments? Email us at [email protected]

Chris on LinkedIn

Lisa on LinkedIn

Strategy Analytics UX Innovation Practice

Could I interest you in a free cup of coffee? Advertisements that interact with you via voice recognition are in development. Could these actually work? In what use cases would they be appropriate? What are the UX issues that need to be addressed so that advertisers do not turn off their target customers? Chris and Lisa discuss these topics and more in this week's episode.

Research on in-vehicle commerce

Research on chatbots

Episode Transcript

Questions? Comments? Email us at [email protected]

Chris on LinkedIn

Lisa on LinkedIn

Strategy Analytics UX Innovation Practice

Lisa welcomes Karen Purcell from Cornell University to UX Soup to discuss an ongoing NSF-funded citizen science project where they are co-creating an app for underserved communities to monitor noise pollution. They discuss the challenges faced in taking on such an ambitious project and provide advice for researchers trying to change the way science is done to make it more inclusive.

The Noise Project

Episode Transcript

Questions? Comments? Email us at [email protected]

Chris on LinkedIn

Lisa on LinkedIn

Strategy Analytics UX Innovation Practice

Renee and Chris from Episode 11 make a return visit to talk with Lisa about what has changed from last time with the user experience of distance learning at the high school and university levels, the challenges they continue to face in meeting the needs of students, teachers, and parents while adhering to policies not written for distance learning, and how much they expect this past year to impact the future of education.

Episode 10 - Distance Learning UX: Parents' Perspectives

Episode Transcript

Questions? Comments? Email us at [email protected]

Chris on LinkedIn

Lisa on LinkedIn

Strategy Analytics UX Innovation Practice

UX designers are facing mammoth challenges in designing for a connected world. In part two of this topic, Lisa, Chris, and Derek discuss mental and conceptual models, trust and reliability, and more. In Condensed Soup, they discuss their best or worst experiences with connected objects.

SA report on integration of connected devices

Episode Transcript

Questions? Comments? Email us at [email protected]

Connect on LinkedIn: Chris, Derek, Lisa

Strategy Analytics UX Innovation Practice

UX designers are facing mammoth challenges in designing for a connected world. In the first of a two-part episode, Lisa, Chris, and Derek discuss some of these challenges, including integrating services from collaborations and partnerships, building responsive systems, and accounting for potential use cases and ways connected systems can be misused. In Condensed Soup, they discuss the merits of smart refrigerators as hubs.

SA report on integration of connected devices

Episode Transcript

Questions? Comments? Email us at [email protected]

Connect on LinkedIn: Chris, Derek, Lisa

Strategy Analytics UX Innovation Practice