What does good company culture actually look like, and how do you build it from scratch when your whole team is scattered across time zones?

In this episode, Jason Moore and Ephie Risho hang out with special guest Dave Laird, who left a cushy leadership role to launch a tech startup tackling one of the most painful headaches in the auditing world. But for Dave, the tech isn’t the main story; the culture is.

We discuss why culture isn’t about free snacks or Friday Zoom happy hours, but about creating a place where people genuinely want to show up. Dave shares how he’s intentionally designed connection into every part of his company—from how his team collaborates remotely, to how they build trust with customers, to how they ensure everyone’s rowing in the same direction.

If you’re building a team, running a startup, or just trying to make your company feel a little more human—this one’s going to stick with you.

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Great Scott! Ephie Risho and Jason Moore are firing up the DeLorean and racing 88 miles per hour into the next nine Laws of UX (lawsofux.com). This time, they dive deep into Hick’s Law—showing how something as simple as a light switch can explain the chaos of choice in digital design.

Packed with hilarious stories, sharp examples, and a flux-capacitor’s worth of insights, this episode is perfect for anyone curious about what UX is really all about—and a solid refresher for seasoned experts who might need a jolt of 1.21 gigawatts.

So buckle up. We’re rewiring the past to design a better future. Roads? Where we’re going, we don’t need roads… just good UX.

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UX has its own sacred relics—timeless principles that can either guide you to design glory or leave you tumbling into the pit of bad product decisions. In this adventure-packed episode, Ephie Risho and Jason Moore dust off the first nine Laws of UX (lawsofux.com) and put them to the test in real-world practice. These aren’t just abstract theories—they’re the hidden maps that shape every click, tap, and swipe your users make.

We trek through Fitts’s Law, showing why the size and distance of a button can make or break user flow. We dodge the traps of Cognitive Bias, exploring why users don’t act as rationally as your product requirements assume. And we uncover the power of the Aesthetic-Usability Bias, where beauty doesn’t just sell—it convinces people your product works better. Along the way, we pull in tangible examples, sharp strategies, and even a few of our own “booby-trap” design fails to prove these laws aren’t just theory—they’re survival gear.

Less about UX leadership and more about the practice of design, this episode is your field guide for building better products. Funny, practical, and just a little bit daring, it’s everything you need to keep your projects from disappearing into the UX equivalent of a snake pit.

Because in UX—as in archaeology—it’s not the years, it’s the mileage.

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Remote work isn’t just about wearing pajamas and muted microphones—it’s a whole new frontier of engagement (or disengagement). In this episode, Ephie Risho and Jason Moore delve into the latest statistics on remote work and what they truly reveal about productivity, connection, and burnout. Then they bring it down to earth with practical strategies from Building Engagement and Connection in Virtual Teams, plus the usual dose of funny stories about the joys and fails of working from home.

Expect a mix of sharp insights, laugh-out-loud moments, and some surprisingly easy ways to make your team feel less like a collection of floating Zoom heads and more like… well, a team.

Because remote work isn’t going anywhere—but disengagement doesn’t have to stick around either.

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In this episode of UXPERTS, Ephie Risho and Jason Moore take on the holy grail of modern work: balance—and not the yoga-on-your-lunch-break kind (though, hey, good for you). We're talking about the real stuff: how to bring joy back into your day, keep burnout at bay, and draw the line between “working from home” and “living at work.”

They revisit the magic of in-person moments—rec rooms, kitchen banter, spontaneous whiteboard doodles—and ask: How do we recreate that spark remotely? From setting crystal-clear boundaries (like only working on that laptop in that chair) to starting the day outside the house like a 9-to-5 cleanse, they share strategies that actually help.

Expect practical tips, a few confessions (yes, they’ve both answered Slack in pajamas), and plenty of laughs as they explore what it really means to make work not just manageable—but meaningful.

So if your calendar notifications are chasing you into your dreams, this one’s for you. Hit play, and let’s talk boundaries, burnout, and the surprisingly radical act of logging off.

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Jason Moore and Ephie Risho wrap up their epic journey through Transformed by Marty Cagan with a bang. In this finale, they tackle the biggest question of all: how do you actually change a company stuck in outdated ways into one that hums with agility, clarity, and purpose?

We’re talking real-world transformation, from creaky org charts and waterfall habits to sleek, empowered product teams. They dig into Adobe’s power-up from CD-ROMs and 2-year release cycles to a lean, mean, agile machine that boosted its bottom line and left shrink-wrapped boxes in the dust. Along the way, they share their own battle scars, success stories, and the occasional snarky aside—because changing a company might be hard, but talking about it doesn’t have to be boring.

Grab your headphones and let’s demystify the transformation game, one product team at a time.

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Welcome back to UXPERTS, where Ephie Risho and Jason Moore return to the trenches with Part IV of our deep dive into Marty Cagan’s Transformed. In this episode, they unpack up through Part 8 of the book, focusing on the messy, painful, but oh-so-necessary process of change—especially for companies stuck in outdated, unproductive habits.

Drawing from their own adventures in the wild world of product and UX, Ephie and Jason share war stories, cautionary tales, and the occasional laugh, all while exploring the tricky terrain of transformation. Because let’s face it: change is hard. Walking into a new company and trying to copy-paste what worked before? That’s a recipe for frustration. Instead, they explore how true transformation requires humility, context, and a keen UX lens to help teams evolve the way they think, work, and deliver real value.

So buckle up—it’s time to talk growth, grit, and the guts it takes to transform.

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Celebrate alongside Ephie Risho and Jason Moore as we enter the top 90% of podcasts. We have entered the cornucopia of podcast Valhalla. Only 10% of podcasts make it to episode 50 … a staggering 75% of podcasts never see episode 20. Our conversation on this episode allows us to dig into the dark and dusty corners of UX and humanity on this special anniversary episode. They dig into a retrospective on podcasting, motivations, and their favorite and least favorite episodes. Learn “how they got here”, what is next in future episodes, and why this podcast will be running strong for another 50 episodes without breaking a sweat :D 

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In this power-packed follow-up episode,  Ephie Risho and Jason Moore dive into Parts III and IV of Marty Cagan’s Transformed—and things get real. This isn’t just about innovation for innovation’s sake. It’s about how to break free from predictable, bloated, and process-heavy product development and actually build what matters.

They unpack why doing the hard thing, like removing features instead of adding more, often leads to better outcomes. Why principles should trump process, and how small, empowered teams can outpace top-down orgs every time. You’ll hear them riff on the magic of small, frequent releases, how to tame technical debt, and why experimentation and telemetry aren’t just buzzwords—they’re non-negotiables.

With their signature blend of sharp insight, humor, and battle-tested stories from the trenches, Ephie and Jason offer a compelling blueprint for any team that wants to stop playing it safe—and start shipping real innovation.

Hit play. This one might just change the way you build.

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In this episode of UXPERTS, Ephie Risho and Jason Moore crack open the first 9 chapters of Marty Cagan’s "Transformed"—and trust us, it’s not just another book club chat. This is a no-holds-barred, insight-packed deep dive into what it takes to build the right product correctly.

If you've ever felt like your product process is more chaos than craft—or you're ticking boxes without moving the needle—this one’s for you. Ephie and Jason break down the myths we cling to, the traps teams fall into, and the bold shifts top-tier product companies are making to stop shipping junk and start delivering real value.

Expect candid takes, hard-earned lessons, and a few uncomfortable truths about how you might be doing product wrong. Ready to challenge your assumptions and level up your team’s impact?

Press play. Transformation starts here.

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