Across three episodes we’ll be focusing on Vero’s SME insurance index report, which this year marked its 10th anniversary. Over the course of a decade, the index has surveyed over 14000 SME owners providing unique insight into their insurance buying habits, as well as flagging numerous industry challenges and trends.

In this INsight Podcast special feature we examine a significant theme of the SME index – interaction – and the insight that the more a broker connects with the client, the more satisfied the client tends to be. We'll look at why this happens, how brokers can capitalise, and the risks associated with a hands off approach.