In Episode 10 we dive deeper into part 1 of the elements of the virtual process we need to own - whether as a facilitator, or as the leader of a virtual interaction. One would consider the first element - preparation - as obvious. It is, however, it is still preparing as thoroughly as possible, as well as practising a virtual interaction, that makes it the key to success. Knowing the inevitable risk situations and playing them through is what makes it look easy in the end.
The other key element we cover in this episode to build success, is tbeing very observant of the participants and dynamics that unfold. Again, observing interactions and everything that happens sounds very logical, yet again, it is even more important than it would be in a face to face situation, while at the same time, much more difficult because of the challenges of the virtual process.