Gone are the days when people simply book hotels when they travel. Instead, travelers are taking advantage of the 8 million rentals available in nearly 200 countries around the world through multiple platforms. WRAL’s 5 on Your Side reporter Keely Arthur tells us about one woman’s bad experiences with VRBO and how Keely’s team helped her get her money back and her bad review deleted. Also, tips on how you can avoid the same pitfalls.