VUX World

From the granular details of measuring intent and LLM-based chatbot effectiveness to the strategic implementation of AI across business units, Eric provides an in-depth analysis on the importance of data-driven decisions in the era of AI transformation.

Join us as we discuss how businesses can leverage analytics to optimise customer interactions, the common pitfalls in current AI strategies, and the future of AI in customer service.

00:00 Introduction and UNPARSED conference - Find out more at https://unparsedconf.com

4:32 Welcom Eric Griffing

7:25 Best practice for measuring LLM agents

12:10 Differences tracking ML and LLM bots

14:00 Goal completion

19:00 What's missing

22:00 How to set up tracking on chatbots

24:50 Tracking LLM chatbots

30:37 Air Canada's chatbot issues

33:38 LLM guardrails

37:00 Using data to inform your AI strategy

41:00 Effort over satisfaction

44:30 Tracking customer effort in chatbots

48:40 Market demand for AI analytics

55:40 Wrap up

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Learn more from Dashbot:

https://www.dashbot.io/blog/360-bot-framework

https://www.dashbot.io/blog/inside-the-black-box-analyzing-your-llm-bot

https://www.dashbot.io/blog/navigating-the-shift-from-intent-based-to-language-model-chatbots

Unparsed, the world's most loved conversational AI conference returns with more punch, more passion and more impact! Buy your tickets now here

Hosted on Acast. See acast.com/privacy for more information.

Ofer Ronen is an ex-Googler with some immense experience in deploying AI systems for large enterprises including the infamous example of Agent Assist at Verizon. Ofer’s third startup is tomato.ai, a company that has AI technology that’ll strip away your accent! Or soften it, rather.

Ofer joins us to share his lessons learned from years of deploying AI in the enterprise, as well as the use cases, value and technicalities of this new breed of AI technology: voice filtering and accent softening.

Unparsed, the world's most loved conversational AI conference returns with more punch, more passion and more impact! Buy your tickets now here - https://www.unparsedconf.com/

Hosted on Acast. See acast.com/privacy for more information.

Chris Ezekiel is founder and CEO of one of the longest standing conversational AI platforms, Creative Virtual. Chris joins us to discuss the changing landscape of conversational AI and the recipe for longevity and long term success.

Unparsed, the world's most loved conversational AI conference returns with more punch, more passion and more impact! Buy your tickets now here - https://www.unparsedconf.com/

Hosted on Acast. See acast.com/privacy for more information.

How can AI make your job search easier? I'm joined by Head of Product - Conversations at Total Jobs Group, Somnath Biswas to discuss.

Som has immense experience in project management and AI and knows what it takes to make AI work at scale. He joins me to share some lessons in implementing conversational AI in a highly stressful and emotional situation: the job search.

Do customers want this? What conversations do they want and need? How can you make sure you can serve those needs at scale? What people, process and technology do you need to make it happen? What's the role of generative AI and large language models? And what does the future of job hunting look like?

Let's dive in!

00:00 Introduction

04:27 Welcome Somnath

09:25 Organised groups

11:50 Conversational interfaces

17:45 Measuring lifetime value

20:15 Next steps after conversational formats

28:00 Making improvements

36:00 Model producing responses

38:55 Multi agent

46:40 Augmented retrieval

52:22 User / response input stage

58:50 Different prompt criteria

1:04:40 Outro

Unparsed, the world's most loved conversational AI conference returns with more punch, more passion and more impact! Buy your tickets now here - https://www.unparsedconf.com/

Hosted on Acast. See acast.com/privacy for more information.

How can AI make your job search easier? I'm joined by Head of Product - Conversations at Total Jobs Group, Somnath Biswas to discuss.

Som has immense experience in project management and AI and knows what it takes to make AI work at scale. He joins me to share some lessons in implementing conversational AI in a highly stressful and emotional situation: the job search.

Do customers want this? What conversations do they want and need? How can you make sure you can serve those needs at scale? What people, process and technology do you need to make it happen? What's the role of generative AI and large language models? And what does the future of job hunting look like?

Let's dive in!

00:00 Introduction

04:27 Welcome Somnath

09:25 Organised groups

11:50 Conversational interfaces

17:45 Measuring lifetime value

20:15 Next steps after conversational formats

28:00 Making improvements

36:00 Model producing responses

38:55 Multi agent

46:40 Augmented retrieval

52:22 User / response input stage

58:50 Different prompt criteria

1:04:40 Outro

Unparsed, the world's most loved conversational AI conference returns with more punch, more passion and more impact! Buy your tickets now here - https://www.unparsedconf.com/

Hosted on Acast. See acast.com/privacy for more information.

This immersion into the world of contact centre technology coupled with extensive operational experience has formed the backdrop to Nerys carrying out regular Contact Centre audits, Delivering Transformation programmes; Judging prestigious awards like the European Contact Centre and Customer Service Awards; Chairing the DMA Contact Centre Council for 3 years and being a regular on the webinar, keynote and podcast circuit talking all things Contact Centre.

00:00 Introduction

02:00 Welcome Nerys

05:30 Managing contact centres - what did they get right?

07:40 Barriers to getting things right

12:00 Mandating self service options

16:25 The voice channel

25:00 Better service models

31:15 What the future of the market looks like

36:40 Labour market in contact centers

49:50 Context of conversations

57:00 Responsible AI

1:00:20 The next 12 months

1:01:50 Outro

Vist Nerys LinkedIn here - https://www.linkedin.com/in/neryscorfield/

Unparsed, the world's most loved conversational AI conference returns with more punch, more passion and more impact! Buy your tickets now here - https://www.unparsedconf.com/

Hosted on Acast. See acast.com/privacy for more information.

Join us for a thought-provoking episode of VUX World, with Brandon Nott, CPO, Amelia, and Nick Orlando, Director of Product, Amelia. Amelia is an enterprise conversational AI platform at the forefront of integrating Generative AI (GenAI) within the AI ecosystem.

We'll dive into how GenAI revolutionises dialog systems for transactional tasks, emphasising its role as a tool that, when combined with classical AI, unlocks unparalleled efficiency and creativity. We will cover the essentials of deploying conversational interfaces, the strategic balance between GenAI and classic platforms, and the nuanced decisions behind selecting the right mix of AI solutions based on context, risk, and operational requirements.

Hosted on Acast. See acast.com/privacy for more information.

Scott Hamilton is the Principle, Banking and Lending Strategy Leader at Prodigal Tech, an actionable intelligence platform for consumer finance.

Scott's background is in lead six sigma and joins me to speak about why for most organisations, your AI automation journey is in fact one of process design and how lean six sigma can help businesses create the automation strategies they're dreaming of!

Hosted on Acast. See acast.com/privacy for more information.

Scott Hamilton is the Principle, Banking and Lending Strategy Leader at Prodigal Tech, an actionable intelligence platform for consumer finance.

Scott's background is in lead six sigma and joins me to speak about why for most organisations, your AI automation journey is in fact one of process design and how lean six sigma can help businesses create the automation strategies they're dreaming of!

Hosted on Acast. See acast.com/privacy for more information.

Join us on VUX World for an enlightening episode with Ian Robertson from the Forum, where we delve into the dynamic world of Customer Experience (CX). In this discussion, we'll explore the critical successes and oversights of today's CX leaders, unraveling the common challenges and emerging trends that are shaping the industry. A key focus will be on speech analytics and its interplay with AI - understanding its potential, limitations, and why it hasn't yet become a mainstream tool. We'll discuss the importance of linking what customers say to their actions and outcomes, emphasizing the need to start with identifying the problem rather than jumping to solutions. Ian will shed light on the right questions CX leaders should ask for AI success and why AI solutions often end up isolated. We'll also touch on the significance of silence in speech analytics, the hurdles in acting on data insights, and the balance between striving for perfection and accepting reality. This episode promises to offer a deep dive into the complexities of CX, enhanced by real-world case studies from Capita, The Times, and Anglian Water.Join us as we dive into the details.

Unparsed, the world's most loved conversational AI conference returns with more punch, more passion and more impact! Buy your tickets now here - https://www.unparsedconf.com/

Hosted on Acast. See acast.com/privacy for more information.