VUX World

As we celebrate 1 year of VUX World, we wanted to say thank you, each and every one of you, for listening week in week out and for being a part of this journey.

Here's to the next 100!

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In this episode, we take a deep dive into the creation of the world's first voice-first interactive documentary: Hidden Cities Berlin for Google Assistant. The action is part of a collaboration between Google and the Financial Times and was created by Rosina Sound and Reduced Listening.

We're joined by the people behind the action, founder of Ronsina sound, Nicky Birch; interactive and immersive producer and BAFTA-winner, Michelle Feuerlicht; and audio software engineer, programmer, two-time BAFTA winner and all-round audio veteran, Nigel James Brown.

Together, the dream team take us through the creation process of Hidden Cities Berlin. We discuss the brief, the ideation and creation process, the design considerations and the technical build.

In this podcast, you'll learn about:

• Considerations for creating long-form, rich interactive audio content
• The challenges of creating interactive narrative as opposed to linear narrative
• Storytelling with empathy
• Documenting design and the 'pearl necklace' approach
• Why you should consider having two narrators
• When to give users a choice and why
• Clustering intents around one area
• Some limitations of Dialogue Flow when working with audio
• How to start with an Alpha and what to include
• Personalising experiences based on previous session behaviour
• And much more (obviously)

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Visit the Rosina Sound website

Contact Nicky: [email protected]

Say 'Hey Google, speak to Hidden Cities Berlin'

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In this episode, we take a deep dive into the creation of the world's first voice-first interactive documentary: Hidden Cities Berlin for Google Assistant. The action is part of a collaboration between Google and the Financial Times and was created by Rosina Sound and Reduced Listening.

We're joined by the people behind the action, founder of Ronsina sound, Nicky Birch; interactive and immersive producer and BAFTA-winner, Michelle Feuerlicht; and audio software engineer, programmer, two-time BAFTA winner and all-round audio veteran, Nigel James Brown.

Together, the dream team take us through the creation process of Hidden Cities Berlin. We discuss the brief, the ideation and creation process, the design considerations and the technical build.

In this podcast, you'll learn about:

• Considerations for creating long-form, rich interactive audio content
• The challenges of creating interactive narrative as opposed to linear narrative
• Storytelling with empathy
• Documenting design and the 'pearl necklace' approach
• Why you should consider having two narrators
• When to give users a choice and why
• Clustering intents around one area
• Some limitations of Dialogue Flow when working with audio
• How to start with an Alpha and what to include
• Personalising experiences based on previous session behaviour
• And much more (obviously)

Apple podcasts

Spotify

YouTube

CastBox

Spreaker

TuneIn

Breaker

Stitcher

PlayerFM

iHeartRadio

Visit the Rosina Sound website

Contact Nicky: [email protected]

Say 'Hey Google, speak to Hidden Cities Berlin'

Hosted on Acast. See acast.com/privacy for more information.

This week, we're chatting to the ex-Lego frontier-seeking, Vixen Labs-venturing, Voice2 fire-starting, voice-first-feasting James Poulter about how brands can, could and should approach voice.

As the ex-Head of Emerging Platforms at Lego Group, James led Lego through their first foray into voice with the creation and launch of the Lego Duplo experience on Alexa.

He also founded the Voice2 What's App community group with Will Harvey, which is now one of the most active online voice communities. (It's where we spend a good chunk of our time.)

James is currently CEO at Vixen Labs, a company he co-founded with CCO, Jen Heape, that offers consultancy services to global brands, helping them navigate the unchartered waters of voice.

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Join the Voice2 community

Check out Vixen Labs

Find out more about the Voice Summit 2019

Try the Lego Duplo skill

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Watch on YouTube: https://youtu.be/_M0yaIYo3Ag

Here's a full blueprint for a voice design workshop. It shows you, from beginning to end, the process to go through to design world class Alexa skills.

If you're an agency trying to help brands build Alexa skills or voice apps, you can use this template to go through the VUX design process.

If you're a brand, you can use this to do the same with your teams.

Or if you're a hobbyist, you can use this to ideate and prototype in order to get to a valid use case.

For the full transcript:

https://vux.world/voice-design-worksh...

Podcasts referenced in this video:

VUI design best practice from testing voice apps with over 120 brands, with PulseLabs: https://vux.world/voice-product-strat...

Voice strategy with Ben Sauer: https://vux.world/voice-product-strat...

Tools mentioned in this video:

BotMock: https://botmock.com/vuxworld/ (for a free trial)

VoiceApps: http://voiceapps.com

Xtensio: https://xtensio.com

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This week, Dustin and I are joined by Tellables co-founder, Amy Stapleton, to discuss storytelling through Alexa and the design challenges that come with that.

By the end of this podcast, you'll:

• Be familiar with situational design
• Gain insight into designing with Amazon Polly
• Learn about complex interaction models
• See how you can use metaphors to helps users navigate (in this case, a box of chocolates)
• Understand how to build your own voice CMS and more

After spending many years in IT, including 14 years at NASA as an IT manager, Amy Stapleton is driving the voice first revolution forward. Tellables build conversational story experiences for talking devices and provide a platform to showcase the work of talented authors within voice apps.

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Visit the Tellables website

Follow Tellables on Twitter

Follow Amy on Twitter

Enable My Box of Chocolates

View the My Box of Chocolates list of candies

Enable the Tricky Genie skill

Check out the Pepper robot

Find out more about Airtable

Paul Cutsinger on situational design

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This week, Dustin and I are joined by Tellables co-founder, Amy Stapleton, to discuss storytelling through Alexa and the design challenges that come with that.

By the end of this podcast, you'll:

• Be familiar with situational design
• Gain insight into designing with Amazon Polly
• Learn about complex interaction models
• See how you can use metaphors to helps users navigate (in this case, a box of chocolates)
• Understand how to build your own voice CMS and more

After spending many years in IT, including 14 years at NASA as an IT manager, Amy Stapleton is driving the voice first revolution forward. Tellables build conversational story experiences for talking devices and provide a platform to showcase the work of talented authors within voice apps.

Apple podcasts

Spotify

YouTube

CastBox

Spreaker

TuneIn

Breaker

Stitcher

PlayerFM

iHeartRadio

Visit the Tellables website

Follow Tellables on Twitter

Follow Amy on Twitter

Enable My Box of Chocolates

View the My Box of Chocolates list of candies

Enable the Tricky Genie skill

Check out the Pepper robot

Find out more about Airtable

Paul Cutsinger on situational design

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Today, we're discussing why you should separate voice app content from your code and logic with Jargon founders, Milkana Brace (CEO) and Jonathan Burstein (CTO).

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Separating content from code is a practice that not only makes it easier to manage your VUX in general, but also paves the way for internationalising your Alexa Skill or Google Assisntant Action for other countries. Jargon's SDK does the former (separating code from content) and their transcreation services do the latter (internationalise your skill or action for other languages.

This January, Google announced that Google Assistant will be available on over 1 billion devices. Amazon report to have now sold over 100 million Echo devices. Yet, 90% of all smart speaker activity is conducted in English. That's despite Alexa having a decent presence across Europe, Asia and South America, and Google Assistant being available globally.

Jargon's theory: not enough people are internationalising their Alexa Skills or Google Assistant Actions. And, because there isn't as many Skills and Actions in other languages, the prizes available for those who do transcreate their VUX are there for the taking.

In this episode, we take a deep dive into both and explain the benefits of managing content independently from code, as well as discuss the land grab available right now if you internationalise your Skill or Action. Oh, and how to do it!

Visit jargon.com

Read Jargon's posts on Medium

Follow @jargonjourney on Twitter

Follow Jargon on LinkedIn

Check out @jargonjourney on Instagram

Download the Jargon SDK:

https://www.npmjs.com/package/@jargon/alexa-skill-sdk

https://www.npmjs.com/package/@jargon/jovo-plugin

https://www.npmjs.com/package/@jargon/actions-on-google

Check out the Dabble Labs videos on YouTube

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Today, we're discussing why you should separate voice app content from your code and logic with Jargon founders, Milkana Brace (CEO) and Jonathan Burstein (CTO).

Apple podcasts

Spotify

YouTube

CastBox

Spreaker

TuneIn

Breaker

Stitcher

PlayerFM

iHeartRadio

Separating content from code is a practice that not only makes it easier to manage your VUX in general, but also paves the way for internationalising your Alexa Skill or Google Assisntant Action for other countries. Jargon's SDK does the former (separating code from content) and their transcreation services do the latter (internationalise your skill or action for other languages.

This January, Google announced that Google Assistant will be available on over 1 billion devices. Amazon report to have now sold over 100 million Echo devices. Yet, 90% of all smart speaker activity is conducted in English. That's despite Alexa having a decent presence across Europe, Asia and South America, and Google Assistant being available globally.

Jargon's theory: not enough people are internationalising their Alexa Skills or Google Assistant Actions. And, because there isn't as many Skills and Actions in other languages, the prizes available for those who do transcreate their VUX are there for the taking.

In this episode, we take a deep dive into both and explain the benefits of managing content independently from code, as well as discuss the land grab available right now if you internationalise your Skill or Action. Oh, and how to do it!

Visit jargon.com

Read Jargon's posts on Medium

Follow @jargonjourney on Twitter

Follow Jargon on LinkedIn

Check out @jargonjourney on Instagram

Download the Jargon SDK:

https://www.npmjs.com/package/@jargon/alexa-skill-sdk

https://www.npmjs.com/package/@jargon/jovo-plugin

https://www.npmjs.com/package/@jargon/actions-on-google

Check out the Dabble Labs videos on YouTube

Hosted on Acast. See acast.com/privacy for more information.

For the first episode of 2019, Dustin and I chat to long time fan of the show, hardcore Wu-Tang fan and resident UX research expert at AnswerLab, Chris Geison, about the ins and outs of UX research for voice.

As Principle UX Researcher at AnswerLab, Chris and his colleagues work with Fortune 100 companies like Google, Amazon and Facebook, specialising in helping them learn how people use technology so that they can design the right product for the right use case.

Chris joins us today to share some of the research that AnswerLab have conducted on user behaviour and voice, as well as talk us through the different types of UX research he uses, what each type is good for and how you can conduct user research for voice yourself.

This episode builds on concepts we've discussed previously with Ben Sauer (voice first product strategy), Konstantin Samoylov and Adam Banks (voice first user research), and Sam Howard (voice first user testing).

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Follow Chris on Twitter

Connect with Chris on LinkedIn

Follow AnswerLab on Twitter

Visit the AnswerLab website

The state of smart speakers (research by AnswerLab)

AnswerLab insights

Just enough research by Erika Hall

Interviewing users by Steve Portigal

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