VUX World

Merry Christmas VUX World fans, today we're diving deep into dialogue design and discussing some of the nuances and details you need to think about to craft compelling and frictionless dialogue in your voice experiences, with Rebecca Evanhoe.

We're also taking a look back through 2018 and discussing our favourite events, skills, actions and devices, as well as looking forward to what's in store for 2019.

Where to listen

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Links

Follow Rebecca on Twitter

Connect with Rebecca on LinkedIn

Buy Erika Hall's book on Conversation Design

Music credit: Have Yourself a Merry Funky Christmas by DKSTR

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This week, we're joined by VAICE co-founder, Sina Kahen to discuss the importance of emotional intelligence and how you can design EQ into your voice experiences using the 6 'First date' principles.

Where to listen

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Our guest

Sina Kahen is an Imperial College MBA student working in the biotechnology and voice technology industries. He is currently co-founder and product manager at VAICE, a pro-bono consulting group that helps brands discover the benefits of voice and conversational AI, from strategy to experience. His recent work involves identifying the challenges presented after the recent wave of voice technology, and aiming to solve them with his understanding of behavioural science, biomimicry, and philosophy.

Links

Visit the VAICE website

Connect with Sina on LinkedIn

Follow Sina on Instagram

Convenience-First: Bursting the Voice-First Bubble

Wired for Speech

Wally Brill on persona design

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This week, we're joined by VAICE co-founder, Sina Kahen to discuss the importance of emotional intelligence and how you can design EQ into your voice experiences using the 6 'First date' principles.

Where to listen

Apple podcasts

Spotify

YouTube

CastBox

Spreaker

TuneIn

Breaker

Stitcher

PlayerFM

iHeartRadio

Our guest

Sina Kahen is an Imperial College MBA student working in the biotechnology and voice technology industries. He is currently co-founder and product manager at VAICE, a pro-bono consulting group that helps brands discover the benefits of voice and conversational AI, from strategy to experience. His recent work involves identifying the challenges presented after the recent wave of voice technology, and aiming to solve them with his understanding of behavioural science, biomimicry, and philosophy.

Links

Visit the VAICE website

Connect with Sina on LinkedIn

Follow Sina on Instagram

Convenience-First: Bursting the Voice-First Bubble

Wired for Speech

Wally Brill on persona design

Hosted on Acast. See acast.com/privacy for more information.

On this week's Rundown, we're catching up to run through AWS re:Invent, Amazon's biggest event of the year, and discuss everything voice-related that occurred. We'll also weave in some of the latest news happenings and analyse the implications and opportunities for the industry.

Where to listen

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Links

Dustin's recap write ups of days one, two, threeand four

Amazon reminders API

Freebox, the French set-top box with Alexa

Alexa extends audio sample length from 90 seconds to 240 seconds

27 Amazon Polly voices made available

News anchor text-to-speech voice

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This week, we're speaking with Jon Chu, COO, Jetson AI, all about the Jetson platform and voice shopping and ordering in the restaurant, retail and hospitality space.

Where to listen

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Links

Visit the Jetson.ai website

Follow Jetson on Instagramand Twitter

Connect with Jon on LinkedIn

Email [email protected]

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Today, we're joined by Ammi Systems CEO, Stephen Milner, and CTO, Marcus Finlay, to discuss voice in the enterprise and how their new voice assistant, Uma, is set to revolutionise productivity at work.

Where to listen

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Voice in the enterprise

This episode advanced on some of the concepts we discussed with Shawn Kanungoand discusses working examples of how Uma is helping people be more productive at work.

After 2 years in the making, Uma will be officially launched at MAD//Feston November 28th in London. The team at Ammi are offering some free tickets to VUX World listeners, so if you'd like to come and see the launch of Uma, see what she's all about and witness MAD//Fest, then just reach out to us on Twitter.

Links

Check out Uma Book

Visit the Ammi Systems website

Follow Ammi on Twitter

Connect with Stephen on LinkedIn

Connect with Marcus on LinkedIn

Check out MAD//Fest

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We're honoured to be joined by Paul Jackson, Senior Designer at the BBC, to discuss how the Beeb are approaching VUI design, with a particular focus on designing Alexa Skills for kids.

Where to listen

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VUI design for kids

The BBC is killing it in voice right now. It's one of the only companies with a full in-house voice and AI team and it consists of tens of people. It's investing heavily on what it believes is the future of content. This week, we're lucky enough to step inside the BBC and see how it's approaching voice design.

We speak to Senior Designer on the Voice and AI team, Paul Jackson, about his experience in creating the CBeebies Alexa Skill and how you can apply the learnings to your voice user experiences, regardless of whether you're creating for kids or not.

We discuss:

• The make-up of the BBC's Voice and AI team
• How the BBC are thinking about and approaching voice
• The challenges of Natural Language Understanding with kids
• User research findings from testing skills with kids
• Translating real-world insights into mimicked voice experiences
• Best practice for designing VUI experiences for kids
• Some of the BBC's 12 principles of designing for voice
• Limiting options and choice
• Balancing discovery and choice
• The use of sound, audio and recording with talent
• The implementation approach and skills within skills
• Release cycles and continuous improvement

The whole episode is littered with clips from the CBeebies Alexa Skill as we move through the conversation and highlight examples of design thinking and how it translates to the end-result.

This one is not to be missed.

Links

Follow the BBC UXD team on Twitterand Instagram

Follow Paul on Twitter and Instagram

Enable the CBeebies skill

Head to Mobile UX London

Enquire about the Designing for Voice Course(mention VUX World to save 10%)

Hosted on Acast. See acast.com/privacy for more information.

We're honoured to be joined by Paul Jackson, Senior Designer at the BBC, to discuss how the Beeb are approaching VUI design, with a particular focus on designing Alexa Skills for kids.

Where to listen

Apple podcasts

Spotify

YouTube

CastBox

Spreaker

TuneIn

Breaker

Stitcher

PlayerFM

iHeartRadio

VUI design for kids

The BBC is killing it in voice right now. It's one of the only companies with a full in-house voice and AI team and it consists of tens of people. It's investing heavily on what it believes is the future of content. This week, we're lucky enough to step inside the BBC and see how it's approaching voice design.

We speak to Senior Designer on the Voice and AI team, Paul Jackson, about his experience in creating the CBeebies Alexa Skill and how you can apply the learnings to your voice user experiences, regardless of whether you're creating for kids or not.

We discuss:

• The make-up of the BBC's Voice and AI team
• How the BBC are thinking about and approaching voice
• The challenges of Natural Language Understanding with kids
• User research findings from testing skills with kids
• Translating real-world insights into mimicked voice experiences
• Best practice for designing VUI experiences for kids
• Some of the BBC's 12 principles of designing for voice
• Limiting options and choice
• Balancing discovery and choice
• The use of sound, audio and recording with talent
• The implementation approach and skills within skills
• Release cycles and continuous improvement

The whole episode is littered with clips from the CBeebies Alexa Skill as we move through the conversation and highlight examples of design thinking and how it translates to the end-result.

This one is not to be missed.

Links

Follow the BBC UXD team on Twitterand Instagram

Follow Paul on Twitter and Instagram

Enable the CBeebies skill

Head to Mobile UX London

Enquire about the Designing for Voice Course(mention VUX World to save 10%)

Hosted on Acast. See acast.com/privacy for more information.

Samsung has opened up Bixby to developers, so we've rounded up two Samsung Bixby Developer Experts, Bob Stalzberg and Roger Kibbe, to get to the heart of what this means for the voice community.

Where to listen

Apple podcasts

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Links

Follow Bob on Twitter

Follow VoiceXP on Twitter

Visit the VoiceXP website

Follow Roger on Twitter

Follow VoiceCraft on Twitter

Visit the VoiceCraft website

Check out the Samsung Bixby Developer Portal

 

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Discussing the latest insights and research in voice SEO and showing you how you can get discovered on Google Assistant, with the MD of Rabbit and Pork, John Campbell.

Where to listen

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Voice SEO

Voice SEO is a roaring-hot topic. All the top marketing and business publications have been writing about the importance of voice searchall year. But, little has been documented on how to actually do anything about it. Until now.

John Campbell is the Head of SEO at Roast, London, and has more recently become the founder and MD of a new voice agency, Rabbit and Pork.

John's experience in the SEO field is serving him ideally in breaking into the voice assistant space. Through using traditional SEO tools and techniques, John has been experimenting with ways in which brands can be found on voice assistants, and he joins us this week to share what he's learned recently.

It'll blow your mind.

In this episode

In this episode, you'll learn some practical tips on what you can do to have your content found on Google Assistant. Using the latest research, data and insights, John takes us through some of the work he's been doing recently and shares the results he's been achieving.

Amongst other things, we discuss:

Implicit invocations

• What they are and how they're used
• The benefits of being the implicitly inovocated action, including gaining search volume data and keeping people engaged
• How past advice on the web is a little out dated
• Developing a strategy for your own business/skill
• How to set up implicit invocations on Google Assistant and Amazon Alexa
• What results can you expect?
• What the future could hold with implicit invocation ranking
• How to find key phrases that people might be voice searching

We discuss Roast's studies of 10,000 key phrases and discuss the trends in how Google Assistant serves results, including starting to rank actions in search results and serve them as a higher priority that featured snippets. The graph below, for example, shows how, prior to an action existing, Google Assistant wasn't serving a search result at all. Once the action was launched, Google Assistant started sending people to the action, rather than serving nothing.

We discuss how you can spot these opportunities and create an action where there isn't currently a Google Assistant search result.

Explicit invocations

• What it is and how it's used
• How you can promote your action or skill, including how to target specific Alexa or Google Assistant owners in online ads
• How to measure the success of promotional activity

We also discuss the future of voice SEO and where it's all heading, including skill-to-skill connections and much, much more.

Links

Visit the Roast website

Rabbit and Pork website (coming soon)

Follow Rabbit and Pork on Twitter

Follow John Campbell on Twitter 

Follow Roast on Twitter

Check out the latest Voice SEO report from Roast

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