What can we expect from AI over the next 12 months? What kind of use cases will make it to production and add value? What will the impact be for businesses that leverage it? What will be the challenges and hurdles we’ll need to overcome to make it work? And what does one of the market leading AI automation platforms plan to do about it?

Join me as I speak with the CEO of Cognigy, Philipp Heltewig, and dive into the year ahead in AI..

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Liz Stokoe is an author and professor at the London School of Economics

Register for our upcoming webinar here - https://vux.world/generative-ai-in-production-loops-success-story/

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A few months ago we reached out to conversation designers to ask what challenges they struggle with. The idea had come from a conversation with Ilana Meir at Unparsed, who thought an ‘agony aunt’ for Conversation Designers could be useful and fun, just like Dear Abby helps people with personal problems. 

Why would we want that? Well, this role isn’t well defined. We have some trailblazers in the industry to inspire us, and we have some great books and courses, but still there’s a lot of questions that a conversation designer might not be able to answer. Someone may be a team of 1 at a large company for example, where they can’t ask a mentor for advice.

So, we’ve got two leading lights of the industry to answer crowdsourced questions from the conversation design community! We have Rebecca Evanhoe, who is an experienced conversation designer and co-author of Conversations With Things (which is hands-down one of the best CxD books), and we have Wally Brill, who has been at the coalface of conversation design at companies like Nuance and Google.

So, consider this to be the mentoring session you always wanted but could never arrange. When else are you going to get advice from Rebecca Evanhoe and Wally Brill, answering the specific questions that many conversation designers are struggling with, right now? 

Get yourself a warm beverage and tune in.

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What a wild year it’s been in AI. Every second minute, there’s a news story. If it’s not Open AI burning down, then reassembling, it’s more funding, more breakthroughs, more products and more capabilities. Businesses across the world have finally woken up to the disruptive potential of AI, but what are they doing about it?

I’m joined by Frank Schneider, AI Evangelist, Verint, to run through some of the highlights of the year, appraise the AI Naughty and Nice List and discuss the past, present and future potential of AI in the enterprise as we swing towards 2024.

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First, CEO Sam Altman was fired from Open AI. Then, VP Greg Brockman fled. They both then joined Microsoft and now, news is coming out about 710 staff petitioning the board, threatening to resign and join Microsoft if the board don't leave!

I'm joined by Matt Taylor, CPO, Knowbl to dive into what's going on. Also, Matt will share some new research and techniques to help enterprises make the most of large language models.

Enter one of the worlds biggest AI awards – We’re proud to support the AI World Series Awards and Conference. An unrivaled celebration of the best use cases of AI

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JP is the Co-Founder and CTO of SmartBots, a platform that's making the most of Amazon Bedrock Foundation Models and enabling developers and brands to build generative AI applications. Find out about the biggest opportunities and considerations for brands seeking to use generative AI in customer experience, as well as how you can use the SmartBots platform to accomplish just that.

Enter one of the worlds biggest AI awards – We’re proud to support the AI World Series Awards and Conference. An unrivaled celebration of the best use cases of AI - https://aiworldseries.com/

Make sure to check out - Smartbots.ai

Visit JP's LinkedIn - https://www.linkedin.com/in/jaya-prakash-kommu-a1b7a911/

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Andrew Moorhouse has worked with the world’s leading consulting firms and household name brands to understand what’s really going on with CX performance. Is live chat really all it’s cracked up to be? Is NPS any good? Can it be predicted based on common conversational markers? What should you really be focusing on in order to move the needle with your customer experience automation programmes? Andrew shares all.

Enter one of the worlds biggest AI awards – We’re proud to support the AI World Series Awards and Conference. An unrivaled celebration of the best use cases of AI.

Check out some of Andrews articles below!

Predicting NPS using AI and 10,000 LivePerson Transcripts

Death of Live Chat

It’s time to rethink Conversational AI

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Mara Cairo, Product Owner at Amii, joins me to chat about how businesses be thinking about AI, how you should be implementing it, what your blind spots and challenges are likely to be and how to develop your AI literacy.

Enter one of the world's biggest AI awards - Find out more

Join us on our upcoming webinar with wysdom - Register now

Vist Amii

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Gartner recently forecast that by 2025, 50% of digital communications will be driven by AI avatars. A company that's been using AI avatars for years to deliver AI-mediated healthcare services is Sensley.

Co-Founder and CEO, Adam Odessky, joins me to share the pros and cons of AI-mediated Avatars, as well as the Sensley story, AI in healthcare case studies and the shape of the AI market in healthcare.

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Ronald Rubens, CEO, Sentio CX joins us to share the current issues with live agent escalations and how Sentio CX AI-based routing is helping make sure that every AI agent conversation that requires escalation to live humans, is done so efficiently and effectively.

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