A year after damning reports into workplace culture at two Welsh fire services, their leaders say progress is being made — but acknowledge there is still more to do. Separate reports into North Wales Fire and Rescue Service and Mid and West Wales Fire and Rescue Service highlighted concerns about bullying, and harassment. James catches up with Mid and West Wales Chief Fire Officer Craig Flannery, while Rob Thomas speaks to North Wales Chief Fire Officer Dawn Docx about what has changed — and what challenges remain.