Highlights from our conversation include:

• Taking Starbucks from relative obscurity to global ubiquity (2:31)
• Hiring with the customer in mind (5:33)
• Putting a purposeful philosophy into practice (7:47)
• The importance of servant leadership (9:08)
• Lessons from Howard Schultz and other influential leaders at Starbucks (10:16)
• One key quality Wendy values in leadership (13:07)
• How she and the Starbucks team scaled hiring as growth exploded (14:33)
• 5 principles of servant leadership at New Seasons (21:50)
• Her experience driving growth in a triple bottom line culture (22:43)
• Why hiring the “whole” person is key to her approach (26:05)
• How a change to orientation gave hires a thorough understanding of the brand (31:52)
• Why the sequence of getting to know a candidate matters (33:28)
• How storytelling benefits the interview process (37:52)
• How she set expectations and assessed existing teams for their ability to scale (38:51)
• How New Seasons’ status helped facilitate hiring (43:07)
• Wendy’s favorite interview questions... (49:23)
• ...and red flags (50:42)
• How COVID 19 shaped her approach to building teams at Evergreens (55:48)

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