Could health care thrive if leaders treated trust and teamwork as carefully as they manage finances?

In this episode, Thomas H. Lee, Chief Medical Officer for Press Ganey Associates, Inc., talks about the critical role of social capital in fostering trust, teamwork, and effective patient care within health care organizations. Thomas argues that leaders should approach social capital with the same discipline as financial capital, establishing norms reinforcing reliability and mutual respect. He highlights examples from the Mayo Clinic, where solid social norms create a cohesive, patient-centered culture. Thomas notes that modern life and technology often erode social connections, making it essential to deliberately nurture social capital. He also emphasizes that social capital is indispensable for long-term success, especially as financial and staffing resources are limited.

Tune in to learn how prioritizing social capital can transform health care, enhance patient care, and foster a culture of collaboration and trust!

About CareQuest:

CareQuest Institute for Oral Health is a national nonprofit dedicated to creating an oral health care system that is accessible, equitable, and integrated. Learn more about how their advocacy, philanthropy, research, and education are creating a better oral health system at carequest.org/turnonthelights

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