In this episode, David Savage interviews Mark Grindey from Zeus Cloud and asks him to reflect on the recent CrowdStrike crisis and its impact on businesses. Mark shares insights on the importance of not blindly trusting suppliers when it comes to updates and the need for rigorous testing before implementation. He discusses the challenges faced by companies during the global outage and emphasizes the significance of having robust policies and procedures in place to prevent such incidents. Mark also highlights the differences in response times between the private and public sectors and the importance of allowing technical teams to do their jobs without excessive interference from management.