On this episode of the Six Five in the Booth, host Paul Nashawaty is joined by Flexera’s Kristian Dell'Orso, Vice President, Site Reliability Engineering & Site Leader, highlighting their collaboration with Nobl9 for a conversation on becoming an SRE-driven organization. This in-depth discussion explores the transformative impact of adopting Service Level Objectives (SLOs) over traditional Service Level Agreements (SLAs), and how Flexera has shifted its approach to prioritize reliability and enhance customer experiences.

Their discussion covers:

• The transition from SLAs to SLOs at Flexera and its impact on organizational key performance indicators (KPIs), including improvements in reliability and customer experience.

• The limitations of SLAs in capturing the full spectrum of service reliability and customer satisfaction, and the move towards a more proactive and accountable approach within organizations.

• How adopting SLOs has led to consistency in measuring reliability across different groups in the company, fostering a culture of accountability and transparency.

 

Learn more how Nobl9 and Flexera articulates its strategy: 

• Customer testimonial/webinar 

• SLOConf Presentation