Joe McGrath and Ciaran Walker, co-authors of the New Accountability in Financial Services, offer recommendations for promoting accountability through professionalization and the adoption of shared industry norms. In this episode they discuss the role of shared professional identities, moral anchors, and other mechanisms organizations can use to foster individual and group-based accountability.

To learn more about the New York Fed's Governance and Culture Reform Initiative, visit the website for additional resources related to the study of conduct and culture in the financial services industry.