This article in The Wall Street Journal caught my eye the other day: "Can Tech Speed Up Emergency Room Care?" But, it seems like the real story is process redesign, which is barely mentioned in the story...

What Reduced this E.D.'s Waiting Times?

Lean Blog Audio is a short-form podcast featuring audio versions of articles from LeanBlog.org, written, read, and expanded by Mark Graban.

Each episode explores practical Lean thinking, psychological safety, continuous improvement, and leadership—through real-world examples from healthcare, manufacturing, startups, and other complex work environments.

Topics include learning from mistakes, reducing fear and blame, improving systems, and using data thoughtfully through tools like Process Behavior Charts. Episodes often go beyond the original blog post, adding fresh context and reflections.

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Lean Blog Audio is a short-form podcast featuring audio versions of articles from LeanBlog.org, written, read, and expanded by Mark Graban. Each episode explores practical Lean thinking, psychological safety, continuous improvement, and leadership—through real-world examples from healthcare, manufacturing, startups, and other complex work environments. Topics include learning from mistakes, reducing fear and blame, improving systems, and using data thoughtfully through tools like Process Behavior Charts. Episodes often go beyond the original blog post, adding fresh context and reflections.

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What Reduced this E.D.'s Waiting Times?

What Reduced this E.D.'s Waiting Times?

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