It happens to all of us eventually, no matter how hard we may try to avoid it. Whether it's a review on Zillow, or a nasty Facebook post, we all have to deal with bad press. When you constantly give your highest quality service day in and day out, it can be infuriating to face down negative feedback. This week, Jay and Gabe detail that exact scenario as Jay explains how he turned a particularly heated review into an opportunity to energize his sphere of influence and drive social media engagement to a new level. Beyond just that though, this episode will show you what it takes to insulate YOURSELF from reviews that threaten your reputation, and how you can put them to work FOR you, not against you. Listen now!

Submit your questions for Jay and Ryan to answer on the podcast here!