What to Say When Things Get Tough

We continue our discussion about nonverbal messaging, and specifically how the "mucous membrane syndrome" can trip us up in difficult situations. The first episode proved to be so popular that we'll return to this topic a third time in the our next episode.

During the episode, I refer to the third edition of David Eckman, Emotional in the Human Face, published by the Oxford University Press in 2007.

Thank you to Jim Cirillo of jimiumgroup.com for our original music and CC Snetsinger for our original art.

Please send questions to [email protected] and follow us on Twitter at #wtswtgt.

And if you like this podcast please subscribe, rate and review!

In difficult situations, the non-verbal cues you send can overwhelm your verbal messages. Research shows that we subconsciously judge dozens of non-verbal cues to decide whether we find someone to be trustworthy and credible. Today we'll talk about three: eyes, hands and dress.

Thanks as always to Jim Cirillo at jimiumgroup.com for our original music and CC Snetsinger for our original art.

Please subscribe, rate and review us on Apple Podcasts, send questions to [email protected], and follow us on Twitter at #wtswtgt.

In difficult situations, the non-verbal cues you send can overwhelm your verbal messages. Research shows that we subconsciously judge dozens of non-verbal cues to decide whether we find someone to be trustworthy and credible. Today we'll talk about three: eyes, hands and dress.

Thanks as always to Jim Cirillo at jimiumgroup.com for our original music and CC Snetsinger for our original art.

Please subscribe, rate and review us on Apple Podcasts, send questions to [email protected], and follow us on Twitter at #wtswtgt.

Now that we've made our way through the entire CODE for trust and credibility, this episode on how people judge the trustworthiness and credibility of men and women differently should be even more interesting than the first time around. Enjoy!

Now that we've made our way through the entire CODE for trust and credibility, this episode on how people judge the trustworthiness and credibility of men and women differently should be even more interesting than the first time around. Enjoy!

We wrap up our in-depth look at the CODE for trust and credibility by exploring the role the dedication and expertise play in helping people determine whether you're a trustworthy and credible source of information.

And please look for a Best Of replay of the episode entitled The Credibility Gender Gap, which I think will be even more interesting now that we've completed our journey through the CODE.

Please subscribe to, rate, review and share this podcast, send questions to [email protected], and follow us on Twitter @wtswtgt.

We wrap up our in-depth look at the CODE for trust and credibility by exploring the role the dedication and expertise play in helping people determine whether you're a trustworthy and credible source of information.

And please look for a Best Of replay of the episode entitled The Credibility Gender Gap, which I think will be even more interesting now that we've completed our journey through the CODE.

Please subscribe to, rate, review and share this podcast, send questions to [email protected], and follow us on Twitter @wtswtgt.

Please enjoy this encore presentation of my interview with my good friend and colleague Sherrie Rosenblatt from back in July. We talk about the communications challenges she's faced during her long career helping food-related organizations navigate difficult communication situations.

If you haven't already, please subscribe to, rate and review this podcast.

You can send questions to [email protected] and follow us on Twitter at #wtswtgt.

And I'll be back next week with an all-new episode on the "D" in the CODE for trust and credibility: dedication and commitment.

Please enjoy this encore presentation of my interview with my good friend and colleague Sherrie Rosenblatt from back in July. We talk about the communications challenges she's faced during her long career helping food-related organizations navigate difficult communication situations.

If you haven't already, please subscribe to, rate and review this podcast.

You can send questions to [email protected] and follow us on Twitter at #wtswtgt.

And I'll be back next week with an all-new episode on the "D" in the CODE for trust and credibility: dedication and commitment.

The need to be open and honest may be obvious, but it can still trip you up in a difficult situation. In this episode, we discuss how to bolster this portion of your overall CODE score. Plus, I answer a question from a listener that I get all the time from family and friends: Is President Trump a trustworthy and credible person?

As always, thank you to Jim Cirillo at jimiumgroup.com for our original music and CC Snetsinger for our original art.

Please send questions to [email protected], follow us on Twitter @wtswtgt, and subscribe, rate, and review!