On this episode, Pete and Julie welcome Amy Wang, a shared services and HR operations expert and leader, to explore the intersection of HR, payroll, technology, and enterprise service delivery. 

With more than two decades of experience spanning IT, HR operations, and shared services across industries, Amy shares how her unconventional path from IT into HR shaped her approach to building scalable, data-driven service organizations.  

Amy shares the diplomacy, governance, and storytelling required to operationalize shared services successfully, and why leaders must continually demonstrate value, communicate wins, and build credibility across the enterprise. The discussion also highlights the critical role of payroll and HR data as foundational infrastructure for modern organizations and why strong governance and standardized processes are essential for scalable service delivery.  

From the importance of data readiness and operational discipline to the possibility of new C-suite structures emerging around people, technology, and risk, Amy offers a forward-looking perspective on how HR and shared services are becoming strategic engines for the future of work.  

Connect with Amy:

LinkedIn: https://www.linkedin.com/in/amywang168/ 

SSON blogs by Amy: https://www.ssonetwork.com/events-hr-shared-services-week/blog 

Connect with the show:

LinkedIn: http://linkedin.com/company/hr-payroll-2-0

X: @HRPayroll2_0 

X: @PeteTiliakos 

X: @JulieFer_HR

BlueSky: @hrpayroll2o.bsky.social

YouTube: https://www.youtube.com/@HRPAYROLL2_0 

WRKDefined Podcast Network: https://wrkdefined.com/podcast/hr-payroll-20 

Thank you to our marquee sponsors for powering the HR & Payroll 2.0 podcast forward! 

G-P ‘Globalization Partners’: https://www.globalization-partners.com/

OneSource Virtual: https://hubs.ly/Q03YFNR90

Zoho: https://www.zoho.com/press.html

Thank you to our ‘wizard behind the curtain’ and show producer Ryan Kielma: https://www.linkedin.com/in/ryan-kielma/