
Sign up to save your podcasts
Or


Jim recently got massively over-billed by Hertz, prompting a discussion about what happens to customers when process automation goes off the rails. Ryan Milligan jumps in with a Zappos story that will warm your heart.
By Jim Milbery and Devin Mathews4.8
417417 ratings
Jim recently got massively over-billed by Hertz, prompting a discussion about what happens to customers when process automation goes off the rails. Ryan Milligan jumps in with a Zappos story that will warm your heart.

955 Listeners

2,172 Listeners

1,940 Listeners

1,095 Listeners

2,361 Listeners

2,173 Listeners

798 Listeners

1,041 Listeners

1,303 Listeners

142 Listeners

5,573 Listeners

9,973 Listeners

454 Listeners

274 Listeners

79 Listeners