<p>Jim recently got massively over-billed by Hertz, prompting a discussion about what happens to customers when process automation goes off the rails. Ryan Milligan jumps in with a Zappos story that will warm your heart.</p>

Jim recently got massively over-billed by Hertz, prompting a discussion about what happens to customers when process automation goes off the rails. Ryan Milligan jumps in with a Zappos story that will warm your heart.

When process automation misses the mark

Hosted by Devin Mathews and Jim Milbery, partners at ParkerGale Capital, a middle-market private equity group.  This bi-weekly show is a lively discussion of the uses of technology to improve business operations for companies with less than $100 million in revenue.

Business

Technology

Hosted by Devin Mathews and Jim Milbery, partners at ParkerGale Capital, a middle-market private equity group. This bi-weekly show is a lively discussion of the uses of technology to improve business operations for companies with less than $100 million in revenue.

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When process automation misses the mark

When process automation misses the mark

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