Ransomware attacks have become more prominent in recent years, with major breaches of hospitals, like Toronto’s Hospital for Sick Children in 2022, and companies like Indigo in 2023. In 2025, damages from ransomware attacks were expected to reach US$57-billion dollars worldwide.

Alongside the rise of ransomware attacks came the emergence of a new kind of industry: ransomware negotiators. They communicate with attackers to try to convince them to lower the ransom fee. Today, the Globe’s financial and cybercrime reporter, Alexandra Posadzki, joins us to talk about what it takes to hack the hackers, and what’s at risk in these kinds of engagements.

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