How do hackers take down a high street staple? What started as a contactless payment outage at Marks and Spencer, quickly became the retail fortnight from hell, as cyber attacks have brought brands to a crashing halt in online trading over the last two weeks. So who is behind it, and what are their methods? And more importantly, how do you guard yourself in an evermore online world?

This podcast was brought to you thanks to the support of readers of The Times and The Sunday Times. Subscribe today: http://thetimes.com/thestory

Guest: Mark Sellman, Technology Correspondent, The Times.

Host: Luke Jones.

Producer: Rosie Stopher.

Further reading: Who are Scattered Spider hackers linked to the M&S cyberattack?

M&S and Co-op cyberattackers ‘tricked IT into resetting passwords’

M&S staff share war stories of ‘toughest’ week after cyberattack

Clips: Sky News, BBC, ITV

Photo: The Times

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