<p>While AI can be useful in many ways, is there anything worse than having a goods or services issue, and being faced with the dreaded virtual customer service bot supposedly designed to help you with your problem?</p><p>Chairman of The Communications Clinic, Terry Prone joins Seán to share her customer service nightmare.</p>

While AI can be useful in many ways, is there anything worse than having a goods or services issue, and being faced with the dreaded virtual customer service bot supposedly designed to help you with your problem? Chairman of The Communications Clinic, Terry Prone joins Seán to share her customer service nightmare.

Why AI customer service can be a nightmare

The daily dose of madness and intrigue from Sean Moncrieff and his rebel radio crew

Listen and subscribe to Moncrieff Highlights on Apple Podcasts and Spotify.

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Society & Culture

The daily dose of madness and intrigue from Sean Moncrieff and his rebel radio crew Listen and subscribe to Moncrieff Highlights on Apple Podcasts and Spotify. Download, listen and subscribe on the Newstalk App. You can also listen to Newstalk live on newstalk.com or on Alexa, by and asking: 'Alexa, play Newstalk'

The daily dose of madness and intrigue from Sean Moncrieff and his rebel radio crew

Listen and subscribe to Moncrieff Highlights&nbsp;on Apple Podcasts and Spotify.

Download, listen and subscribe on the Newstalk App.&nbsp;&nbsp; 

You can also listen to Newstalk live on newstalk.com or on Alexa, by and asking: 'Alexa, play Newstalk'

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Why AI customer service can be a nightmare

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