<p>Artificial Intelligence is quickly transforming how businesses handle customer service, making it more efficient and personalized. But, as AI improves, how are companies balancing it with human support?</p><p>Joining Seán to discuss this is Newstalk’s Tech Correspondent, Jess Kelly.</p>

Artificial Intelligence is quickly transforming how businesses handle customer service, making it more efficient and personalized. But, as AI improves, how are companies balancing it with human support? Joining Seán to discuss this is Newstalk’s Tech Correspondent, Jess Kelly.

Why companies are using AI for customer service

The daily dose of madness and intrigue from Sean Moncrieff and his rebel radio crew

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The daily dose of madness and intrigue from Sean Moncrieff and his rebel radio crew Listen and subscribe to Moncrieff Highlights on Apple Podcasts and Spotify. Download, listen and subscribe on the Newstalk App. You can also listen to Newstalk live on newstalk.com or on Alexa, by and asking: 'Alexa, play Newstalk'

The daily dose of madness and intrigue from Sean Moncrieff and his rebel radio crew

Listen and subscribe to Moncrieff Highlights&nbsp;on Apple Podcasts and Spotify.

Download, listen and subscribe on the Newstalk App.&nbsp;&nbsp; 

You can also listen to Newstalk live on newstalk.com or on Alexa, by and asking: 'Alexa, play Newstalk'

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Why companies are using AI for customer service

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