Why do even the most capable professionals sometimes lose their cool in conflict? In this episode of OwlCast, David Morelli and Alexandria Ravencroft sit down with Dr. Lola Gershfeld and Polina Marian of EMC Leaders to explore the hidden dynamics that drive miscommunication, tension, and emotional fallout at work.

You’ll hear surprising insights about the emotional patterns that shape how we show up under stress, and why “bad behavior” is often a signal of something deeper. Together, we unpack what’s really happening beneath the surface—and what leaders and teams can do to reconnect and move forward. 

If you’ve ever found yourself wondering why people act the way they do in conflict, or how to handle emotionally charged moments with more skill and compassion, this conversation is for you.