August 30, 2023

Why do people give up so easily?

13 minutes

I’m preparing a new presentation for this year’s Wedding MBA on my experiences and findings from the secret shopping I do. Sometimes clients hire us to secret shop them and sometimes we do it when someone inquires but doesn’t hire us, just to see how badly they might need help (cue the smiley emoji). What amazes us is how many times companies don’t reply at all to our inquiry, even when it’s directly through their website. Sometimes it’s a technological issue (easy to fix when you know about it) but other times the lead comes through, and we still get no reply. Then we’re waiting to see how many times a company will reach back out to us, when they don’t get a reply. The sad answer is that we usually only get one attempt from most of the companies we shop. A few others will try 2 or 3 times, and a small minority will try way more than that. Who do you think will get the business.

Listen to this 12-minute episode for perspective and I hope incentive for you to follow up more times than you’re doing now.

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I'm Alan Berg. Thanks for listening. If you have any questions about this or if you'd like to suggest other topics for "The Wedding Business Solutions Podcast" please let me know. My email is [email protected]. Look forward to seeing you on the next episode. Thanks.

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By Alan Berg, CSP, FPSA, Global Speaking Fellow

4.9