Three weeks have passed since Katarina started working with her new accountant, a transition which she admits she entered into with high levels of anxiety. In this episode of Accountants Daily Insider, director of Prime Partners Laela Hansen joins Katarina to discuss why as an accountant people skills and keeping your clients calm are imperative. Laela will unpack why you should focus on listening to your client rather than proving your credentials, why you shouldn't buy into the urgency of a stressed client and offers advice for those wanting to start their own accounting firm. www.accountantsdaily.com.au