Danielle Warnert of Upskilled Consulting shares proven strategies to stop the revolving door of technician turnover and build training programs that create loyal, skilled employees who actually stick around.

• Including field experience from week one prevents tech disappointment and improves retention
• Building robust career paths and technician scorecards shows clear progression opportunities 
• Creating training dashboards to track certifications, headcount, and employee tenure spotlights retention issues
• Asking technicians what they want to learn rather than assuming their training needs
• Gamifying training engages hands-on learners better than traditional classroom settings
• Technician turnover costs $50,000-$70,000 per employee when considering all factors
• Training strategies should differ for small companies versus larger organizations with academies
• Using Airtable or even Excel to create analytics that measure training effectiveness

"You're never too small to invest in your training. That is so true. You could be two-person and you're not too small. It'll pay dividends if you do it right and you invest in it."

🎙️ Profit & Grit by Tyler Martin
Real stories. Real strategy. Real results for service-based business owners.

🔗 Website: ProfitAndGrit.com
📍 LinkedIn: linkedin.com/in/thinktyler
📸 Instagram & TikTok: @profitandgrit

Tyler Martin, a fractional CFO for home services and the trades

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