In this eye-opening episode of Why Restaurant Fail, Garrett Lang breaks down one of the most overlooked killers of restaurant profitability—third-party delivery apps. From hidden commissions to vanishing margins, Garrett exposes how platforms like DoorDash, Uber Eats, and Grubhub promise reach but quietly rob restaurants of their profits and customer relationships.

He also reveals the emerging wave of commission-free platforms giving power back to owners and helping them reclaim their customers, margins, and peace of mind. If you’ve ever wondered why more orders don’t always mean more profit, this episode is your wake-up call. 

In this episode of Why Restaurants Fail, Garrett Lang uncovers the second biggest reason restaurants struggle — not winning enough new customers. He breaks down why good food and ambiance aren’t enough, and how incentives—not discounts—can turn empty tables into loyal guests. Learn how to attract first-time diners, showcase your best dishes, and build steady growth using smart, tech-driven strategies that keep your restaurant thriving. 

In this episode of Why Restaurants Fail, Garrett Lang exposes the real reason most restaurants close their doors — not bad food, but a lack of customer loyalty. He breaks down how even great restaurants lose guests after the first visit and shares proven strategies to keep them coming back.

From John Taffer’s Red Napkin Strategy to new tech-driven tools like Plate Rate, Garrett shows how to turn first-time diners into loyal, repeat customers — without killing your margins with discounts. Discover how just a 5% boost in retention can skyrocket profits by 75%, and why loyalty isn’t just good business — it’s survival.

Learn more and grab your free Menu for Success at WhyRestaurantsFailPodcast.com

Most restaurants don’t fail because of bad food or poor service — they fail because owners don’t see what’s draining their profits until it’s too late. In this powerful inaugural episode of Why Restaurants Fail, host Garrett Lang exposes the hidden reasons 80% of restaurants close within five years — and shares the proven, repeatable system that turned his own failing business into a six-figure success story.

With over 25 years of AI and business experience, Garrett breaks down how to outsmart third-party delivery traps, plug profit leaks, and use AI-driven tools to increase margins and reclaim your freedom. If you’re tired of working 80 hours a week just to survive, this episode is your wake-up call — and your roadmap to thrive.

Subscribe now and download your free Menu for Success at WhyRestaurantsFailPodcast.com — because the future of your restaurant depends on what you do next.