What happens when you appoint someone an office manager without proper training? In today's rerun episode Michael and Sandy dive deep into this critical issue afflicting many dental practices. They explore the stark differences between an office manager and a front office employee, debunking common misconceptions that can lead to team conflicts and inefficiencies. Sandy illustrates that in practices with under ten employees, appointing team leaders for different departments is a more effective strategy than designating an office manager. Furthermore, the episode highlights the essential role of an office manager as a key liaison, running protocols, handling team trainings, and guiding workflows, while they should steer clear from patient-facing roles. This division ensures each person contributes their best to the team's success.

What You'll Learn in This Episode:

• The true differences between an office manager and a front office employee
• Why mislabeling roles can create chaos within a dental practice
• Ideal staff filling roles when you have fewer than ten employees
• Core responsibilities that should define an office manager's tasks
• Areas an office manager should avoid to ensure focused management
• Importance of effective communication with and among dental office teams
• How to handle and improve issues with existing office managers
• The key qualities an aspiring office manager should possess
• Understanding the structural integrity needed for harmonious office dynamics
• Tips on restructuring practices to incite better efficiency and cohesion

Set your dental practice on the road to ultimate success—Listen to this episode now! (This episode originally aired on Nov 03, 2022)

Mentions and Links:

Communities/Groups:

Dental Gumbo Group