Are you a physical therapist feeling the weight of daily operations and burnout? In this inspiring episode, host Will Humphreys sits down with two powerhouse leaders in physical therapy: Norene Christensen and Orit Hickman. They are a testament to the idea that you can swap burnout for boat rides and self-doubt for a CEO hat.

Join us as Norene, who owns clinics across three Wyoming counties, and Orit, who runs Pain Science Physical Therapy near Seattle, share their incredible journeys from dedicated clinicians to visionary CEOs. They discuss the unique challenges women face in leadership within the industry, the mindset shifts that unlocked their freedom, and the pivotal moments that changed everything for their businesses.

In this episode, you’ll learn:

• The Freedom Mindset: Discover the critical shift from "working in the business" to "working on the business" and how this change allowed both guests to achieve unprecedented growth.
• Overcoming Challenges: Hear how Norene and Orit navigated the early days of their practices, from feeling unsupported as female owners to leveraging adversity like the economic crash and the COVID-19 pandemic to fuel growth.
• The Power of Delegation: Learn how both Norene and Orit built strong leadership teams, including their virtual assistants (VAs), who manage daily operations and allow them to step away and enjoy their lives.
• Game-Changing Technology: Explore the tools that have saved them countless hours, including project management platforms like Asana, communication apps like Slack, and the use of AI tools like ChatGPT and Prediction Health's Sidekick for everything from note-taking to drafting policies.
• Finding Your “Why”: Norene and Orit share what they do with their newfound freedom, from hiking and skiing to boating and painting, proving that a thriving business can support a fulfilling life.

This episode is a must-listen for any private practice owner looking to build a business that can run with or without them. Norene and Orit’s stories are a powerful reminder that your physical therapy license is not just a livelihood—it’s an opportunity.

Don't forget to connect with our guests:

• Orit Hickman: Pain Science Physical Therapy
• Norene Christensen: Christensen and Wilson Physical Therapy

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Virtual Rockstars specialize in helping support or replace all non-clinical roles.
Learn how a Virtual Rockstar can help scale your physical therapy practice.

Subscribe here to our completely free Stress-Free PT Newsletter for your weekly dose of joy.

In this episode of the Will Power Podcast, Will sits down with Tone Williams (VP of Growth) and Kayla Pollak (VP of Operations) from Virtual Rockstar for a candid conversation on one of the hottest topics in healthcare and business: the rise of AI vs. Virtual Assistants (VAs).

Together, they share how leaders can use both tools to reclaim time, reduce overwhelm, and scale sustainably, without sacrificing culture or trust.

What you’ll learn in this episode:

• Why delegation is the love language of freedom and how to get better at it
• How AI is transforming recruiting, communication, and operations
• The real challenges (and mindset shifts) around letting go and trusting a VA
• Time-saving hacks under $100 that actually work (spoiler: ChatGPT and Notion make the cut)
• How tools like Fathom, Read.AI, and Marco Polo help teams stay aligned and creative
• Practical tips and tricks to set your VA up for success, and avoid the “just fix my life” trap

Whether you’re a private practice owner, entrepreneur, or healthcare leader, this episode is packed with tactical advice and inspiring insights on balancing technology with human connection.

Tune in and discover how to leverage AI + VAs together to free yourself from the daily grind and focus on what truly matters.

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Virtual Rockstars specialize in helping support or replace all non-clinical roles.
Learn how a Virtual Rockstar can help scale your physical therapy practice.

Subscribe here to our completely free Stress-Free PT Newsletter for your weekly dose of joy.

Ever feel like you’re stuck in the daily grind of your private practice? Dr. Natalie Tilton, a Division 1 athlete, multi-business owner, and mother of two, is proof that you can break free and build a life of purpose. In this inspiring conversation, she shares her journey from a collegiate athlete to a four-clinic physical therapy empire owner.

Natalie reveals the surprising "Forrest Gump" calling that inspired her career and the heartbreaking moment with her father-in-law that fuels her mission to ensure no one in her world ever feels unseen or unheard. She also unpacks the power of delegation, from small tasks like walking the dog to big, legacy-building projects, and how leveraging virtual assistants and AI tools like Jane has given her the time and freedom to focus on what truly matters.

This episode is packed with insights for any private practice owner looking to reclaim their time, find their purpose, and create a joyful, successful business.

In this episode, you’ll discover:

• The "Forrest Gump" Inspiration: How a pivotal movie scene sparked Natalie's passion for helping people break through their limitations.
• The Power of Delegation: Why entrusting tasks to others isn't about giving away "crap," but about empowering your team and buying back your time.
• Finding Freedom in a Storm: The mindset of a collegiate athlete applied to entrepreneurship and how to embrace challenges as a way to get stronger.
• The Secret to Building a Thriving Team: Why small gestures, like handing out spearmint gum, can have a huge impact.
• AI vs. VA: How Dr. Tilton leverages both artificial intelligence and virtual assistants to create a seamless, human-centered practice.

Links & Resources:

• Dr. Natalie Tilton’s Instagram: @abilityallies
• Jane App: https://abilityallies.janeapp.com/
• Book Mentioned: Building a StoryBrand: Clarify Your Message So Customers Will Listen by Donald Miller

This episode is packed with insights for any private practice owner looking to reclaim their time, find their purpose, and create a joyful, successful business.

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Virtual Rockstars specialize in helping support or replace all non-clinical roles.
Learn how a Virtual Rockstar can help scale your physical therapy practice.

Subscribe here to our completely free Stress-Free PT Newsletter for your weekly dose of joy.

Feeling overwhelmed and burned out? Michelle Bambenek, CEO of Rockstar Consulting and Will's former business partner, is here to help! In this episode of the Will Power podcast, Michelle breaks down the critical difference between delegation and "dumping" tasks.

Drawing from her years of experience as a leader and a "clinic director whisperer," Michelle shares practical, actionable advice on how to empower your team to become leaders themselves. This isn't just about freeing up your time; it's about creating a purpose-driven culture where everyone knows how to win.

What You'll Learn:

• The crucial difference between delegation and dumping and how to avoid the "no one can do it better than me" trap.
• How to use accountability and responsibility to foster a sense of ownership within your team.
• The power of "painting it done" and how clear communication can set your team up for success.
• Practical tools and techniques—from paper scoreboards to AI-powered software—that can streamline your delegation process.
• Why your team's understanding of the "why" behind a task is more important than the "how."

This episode will change the way you think about offloading work, whether you're working with your in-house team, a virtual assistant (VA), or even artificial intelligence (AI). Michelle shares her take on which one she’d choose in the ultimate rapid-fire question of the season!

Connect with Michelle: To learn more about Michelle's work and Rockstar Consulting, feel free to email her at [email protected]. 

Don't Miss the Rockstar Summit! Join us March 6-8 in sunny Arizona for the Rockstar Summit! This event is all about helping you recruit, train, and retain top-tier talent. Visit virtualrockstar.com/events to learn more and secure your spot!

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Virtual Rockstars specialize in helping support or replace all non-clinical roles.
Learn how a Virtual Rockstar can help scale your physical therapy practice.

Subscribe here to our completely free Stress-Free PT Newsletter for your weekly dose of joy.

This week on the Will Power Podcast, Will Humphreys talks with Alexander Wielohorski, a mechanical engineer and CEO of Advanced Physical Therapy of Alaska. Alexander isn't your typical private practice owner—he's a former corporate exec from the aerospace industry who now runs the largest physical therapy group in the state. He's here to share his unique engineering approach to building a business that gives you back your time and sanity.

In this episode, we dig into the two critical pillars of a successful healthcare business—healthcare and business—and why most people get the balance wrong. Alexander provides actionable insights on how he’s systematized his practice to reduce burnout, improve efficiency, and empower his team to succeed.

Key Takeaways :

• The story behind Advanced Physical Therapy of Alaska
• The two pillars of a healthcare business
• The four pillars of a successful physical therapy business
• How Alexander reorganized his leadership team to split responsibilities and empower leaders to focus on specific business pillars, shifting from clinical managers to administrative managers.
• A powerful story from his time in the airline industry that taught him a crucial lesson about true delegation and creating systems that don't depend on your constant involvement.
• Alexander shares how he uses virtual assistants to offload back-office work and how AI tools like Prediction Health help him get detailed business insights and improve clinic performance.
• A simple tool that helps create boundaries and focus time, leading to more productive work and less wasted time.
• The importance of scheduling time to step away from the desk and think strategically to solve core problems.
• A final piece of advice that challenges listeners to stop putting out daily fires and start building long-term solutions.

If you found value in today’s conversation, please take a moment to rate, review, and subscribe. Your support helps us bring more powerful insights from industry leaders straight to your ears. Until next time! Keep pushing for freedom through systems, strategy, and willpower.

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Virtual Rockstars specialize in helping support or replace all non-clinical roles.
Learn how a Virtual Rockstar can help scale your physical therapy practice.

Subscribe here to our completely free Stress-Free PT Newsletter for your weekly dose of joy.

Join Will Humphreys on the Willpower Podcast as he sits down with Rachel Woodson, a pediatric physical therapist and the visionary CEO & CFO of Post Pediatric Therapies. In this insightful episode, Rachel shares her unique journey of growing a thriving multi-location clinic, originally founded by her mother. Discover how she's redefining "freedom at work" not by stepping back, but by strategically embracing new responsibilities that align with her strengths and passion.

Rachel delves into the crucial role of family, both in patient care and in building a cohesive work family. She reveals how understanding her team's "working geniuses" (a concept by Patrick Lencioni) has revolutionized their operations, allowing for seamless delegation and a more joyful work environment. This episode offers a masterclass in intrapreneurship, demonstrating how to foster growth and leadership within an existing organization.

The conversation takes an exciting turn as Rachel, a trailblazer in healthcare, uncovers how she leverages AI tools, particularly Google Gemini, to boost efficiency, streamline communication, and make data-driven decisions. Learn about her innovative approach to task management, email optimization, and her compelling perspective on the evolving landscape of virtual assistants and artificial intelligence in the healthcare industry.

Key Takeaways You Won't Want to Miss:

• The Power of Purpose-Driven Work: Understand how Rachel's lifelong connection to pediatric therapy fuels her drive and commitment to making a difference in families' lives.
• Building a "Work Family": Learn the importance of a team-centric approach, empowering employees, and delegating based on individual strengths.
• Unlocking Freedom Through Growth: Discover how embracing new responsibilities and optimizing your strengths can lead to a more fulfilling and impactful career.
• AI as a Game-Changer in Healthcare: Get a firsthand look at how Google Gemini is being used to automate tasks, improve communication, and analyze data for increased efficiency.
• The Future of Delegation: Hear Rachel's compelling insights on the interplay between AI and virtual assistants and why staying ahead in AI adoption is crucial for long-term success.

This episode is a must-listen for healthcare professionals, business owners, and anyone interested in the intersection of leadership, technology, and personal fulfillment.

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Virtual Rockstars specialize in helping support or replace all non-clinical roles.
Learn how a Virtual Rockstar can help scale your physical therapy practice.

Subscribe here to our completely free Stress-Free PT Newsletter for your weekly dose of joy.

Are you an entrepreneur feeling trapped by your business? In this episode of the Will Power Podcast, Will Humphreys dives deep into Dan Martell's game-changing book, "Buy Back Your Time." Discover why hiring isn't just about growth, but about reclaiming your most precious asset: time.

Will shares personal struggles, including a powerful story of burnout, to illustrate the critical shift in perspective needed. Learn about:

• The Buyback Rate Formula: Calculate your hourly value and understand which tasks are costing you profit.
• The Time and Energy Audit: Identify what drains you and what energizes you to truly align your work with your genius.
• The Four Task Levels: Distinguish between $10, $100, $1,000, and $10,000 an hour tasks and learn to live in your highest value zone.
• The Replacement Ladder: Understand the strategic order of hiring to systematically free up your time and energy.

Stop building a prison and start building a life you love! Will even offers to buy a copy of "Buy Back Your Time" for listeners who reach out. Tune in and start your journey to a more present, energized, and free life.

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Virtual Rockstars specialize in helping support or replace all non-clinical roles.
Learn how a Virtual Rockstar can help scale your physical therapy practice.

Subscribe here to our completely free Stress-Free PT Newsletter for your weekly dose of joy.

In this episode, we pull back the curtain on the world of virtual assistants (VAs) in healthcare. Join us as we chat with Jo, a VA managing a team for a multi-location New Hampshire outpatient practice, and Andre, a core team member at Virtual Rockstar who specializes in finding top-tier VAs.

Discover:

• The Personal Journeys of VAs: Hear directly from Jo and Andre about what led them to this profession and the deep passion that drives their work, from streamlining healthcare operations to connecting talent with life-changing opportunities.
• A Day in the Life: Get a candid look at the daily responsibilities and supervisory roles of VAs, and learn about the hidden tasks that contribute to the seamless operation of a growing company.
• Adapting to American Culture: Understand the nuances and initial challenges VAs face when working with American clients, from communication styles to cultural differences, and how they overcome them.
• Personal and Professional Growth: Explore the profound personal and professional benefits VAs experience in their roles, beyond financial compensation, including empowerment, leadership development, and work-life balance.
• Navigating Challenges: Learn about the biggest hurdles VAs encounter, such as communication barriers, managing expectations between clients and VAs, and avoiding burnout from over-promising.
• What Owners Need to Know: Gain invaluable insights from VAs on how private practice owners can successfully hire and integrate virtual assistants, emphasizing the importance of trust and hiring for potential over just skills.
• AI and the Future of Virtual Assistance: Dive into the "AI vs. VA" debate. Are VAs scared of AI? How are they leveraging artificial intelligence as a powerful tool to enhance productivity, and what roles do they hope AI will never take over?
• Rapid Fire Insights: Quick takeaways on favorite tasks, least favorite tasks, and moments that brought tears of joy or humility.

This episode is a must-listen for anyone considering hiring a virtual assistant, curious about the future of healthcare support, or simply wanting to understand the incredible human beings behind the screens.

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Virtual Rockstars specialize in helping support or replace all non-clinical roles.
Learn how a Virtual Rockstar can help scale your physical therapy practice.

Subscribe here to our completely free Stress-Free PT Newsletter for your weekly dose of joy.

Prepare for a deeply honest and incredibly inspiring conversation with Tim Spooner, founder of Spooner Physical Therapy, the largest privately-held PT company in Arizona, and the founder of Solve Global. Tim opens up about his own struggles with cash flow, overwhelm, and working full-time in the clinic, revealing the breaking points that forced him to pivot toward true freedom.

This episode is a must-listen for any private practice owner, especially those feeling stuck. Tim shares invaluable advice for shifting your mindset, stepping out of treating, and embracing leadership to scale your business. He also discusses how AI is already playing a role in revolutionizing healthcare analytics in his new ventures, offering a unique perspective on the AI vs. VA debate. Get ready for practical wisdom mixed with profound insights into passion, purpose, and the future of our profession.

In this episode, you'll discover:

• From Struggle to Scale: Tim's raw story of overcoming financial and operational overwhelm to build an empire.
• The "Breaking Point" Myth: Why true freedom often begins when you recognize you can't do it all.
• Critical Advice for Owners: Practical tips on stepping out of treating, increasing your business acumen, and trusting your team.
• The Purpose-Driven Path: How passion for healthcare and solving global problems fuels sustained growth and innovation.
• AI in Action: Learn how AI is being leveraged for advanced analytics in new healthcare models.
• The Human Connection at the Front Line: Tim's unique philosophy on why some roles demand in-person interaction, even with the rise of AI and VAs.
• Overcoming Guilt: How to navigate the emotional challenges of stepping into a more strategic leadership role.

Join us as Tim Spooner shares his journey to impacting thousands, freeing up his time, and pushing the boundaries of what's possible in physical therapy.

Follow Tim Spooner on Social Media:

• Spooner: https://www.spoonerpt.com/
• Spooner Instagram: https://www.instagram.com/spoonerpt/ - @spoonerpt
• solveglobal® : https://www.solveglobal.com/

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Virtual Rockstars specialize in helping support or replace all non-clinical roles.
Learn how a Virtual Rockstar can help scale your physical therapy practice.

Subscribe here to our completely free Stress-Free PT Newsletter for your weekly dose of joy.

Welcome back to the Will Power Podcast's special season, "AI versus Virtual Assistants"! This episode is a game-changer, especially if you dream of building a thriving business without losing your mind, or your spouse. Our guest, Lance Gross, just returned from a ten-day Bahamas vacation, boat and all, with zero work calls to return. Seriously.

Lance and his wife own over 25 locations and a small empire of businesses, yet he's more relaxed than a koala on melatonin. How? He's mastered the art of freedom, chill leadership, and building a business that runs itself.

In this masterclass, we dive deep into:

• Scaling a private practice without sacrificing sanity or relationships.
• The surprising impact of small, $8 Sonic drink investments on team morale and retention (he's lost only one therapist in 7 years!).
• Lance's secret weapon: not just one, but seven virtual assistants, with VAs even hiring VAs!
• The "Who, Not How" mindset and its profound influence on his entrepreneurial journey.
• How to build layers of leadership and systems (even old-school paper ones!) that protect your time and empower your team.
• The philosophy behind his decision to personally treat patients, even though he doesn't have to.
• Why Lance is all in on Virtual Assistants and his current perspective on Artificial Intelligence.
• Rapid-fire questions covering his top book, time-saver hacks, biggest business regrets, and more!

If you're ready to learn how to cultivate a freedom growth mindset and build a business that allows you to truly live life on purpose, this episode is for you. Buckle up, Rockstars, and get ready to transform your approach to business and life!

Don't forget: If freedom had a love language, it'd be delegation! If you're tired of wearing all the hats, book a free discovery call at virtualrockstar.com and see how a Virtual Assistant can free you up. We've paired hundreds of private practice owners with their ideal virtual rockstar assistants, helping them save over $20,000 per year in profit per hire. You deserve a business that gives more than it takes!

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Virtual Rockstars specialize in helping support or replace all non-clinical roles.
Learn how a Virtual Rockstar can help scale your physical therapy practice.

Subscribe here to our completely free Stress-Free PT Newsletter for your weekly dose of joy.