This week on the podcast, Chris Elmore and Chris Loudermilk continue their conversation about the response to the coronavirus. This week they focus on what has changed but also what has stayed the same. 

In this Webinar, Todd Liles is joined by Tim Boulden of Boulden Brothers and Daniel Johnson of Dial One Plumbing. Both Tim and Daniel are leaders in our industry and they are providing eye-opening insight into how to protect your team and your business during a difficult time.

This week on the podcast, Chris Elmore and Chris Loudermilk discuss the most current event – the Coronavirus. They give their insights and what they recommend form a customer service perspective.

This week on the podcast Chris Elmore and Chris Loudermilk continue their discussion on handling objections. Specifically, this week they discuss how to handle the “multiple bids” objection. For technicians, this can sound like “I need a second opinion.”  

This week on the show, Chris and Chris resume their talk about the second P in PRESS PLAY, Prescriptions. Any time you ask a customer to buy from you there is the possibility of objections. Here is the process for understanding and handling objections.

This week, Chris Elmore and Brandy Loudermilk discuss Out-Bound Calling. This podcast has elements for managers, CSRs, and technicians.

This week on the show, Chris and Chris talk about the second P in PRESS PLAY, Prescriptions. Presenting your findings and offering the right solutions is critical. Here are the critical points about Prescriptions discussed on this week’s podcast. 

You must acknowledge that your customer is in a forced buy. 

You are not forcing them to buy from you or your company, but they are forced to buy from someone. They can’t do it themselves. This causes a lot of negative emotions – fear, anger, frustration, and anxiety. We have to be ready to deal with these emotions and present in a way to help minimize them.  

In this week's podcast, Jack Arnold of Arnold Electric Services joins Chris Loudermilk to discuss his company and his experience with Service Excellence Training. 

This week on the podcast, Chris Elmore talks to Vicki Suiter, founder of Suiter Business Systems and author of The Profit Bleed: How Managing Margin Can Save Your Contracting Business. Vicki has been helping businesses stop the bleeding for over 30 years. They discuss how you can create a culture that attracts and retains great people. In today’s ever-shrinking labor pool for the trades its more important than ever to build a culture that attracts the stars and helps you retain them. 

This week on the podcast, Terry Barrett Joins Chris Elmore to discuss Performance Pay. This remains a controversial topic for most everyone in the trades mainly due to the uncertain nature of it. Many companies implement performance pay for any number of reasons, but mostly because of an issue they are having. Terry and Chris go through some of those and give you the guidelines they’ve seen work the best when it comes to performance pay.