Windshield Time

This week on the podcast, Chris and Chris talk about the 5 myth traps. Plus, they have a surprise special guest. Check it out. 

This week on the podcast, Chris & Chris discussing setting and resetting customer expectations so you can get those higher ticket sales and your customer becomes a customer for life. Listen now!

On this special "On the Road" episode of Windshield Time, Chirs & Chris talk about creating a remarkable experience for you and your clients. 

In this week's episode of the podcast, Chris and Chris discuss building relationships. 

In this episode of Windshield Time, Chris and Chris bring on special guest, Mark Bruckbauer, who is the newest coach at Service Excellence. Stay tuned to get to know Mark! 

This week on the podcast, Chris Elmore and Chris Loudermilk talk about how you should be asking the customer to buy, but not before you’ve earned the right to ask. You have to earn the right by doing all of the things upfront that help build value, discover needs and wants, and make it easier for you to ask. You then have to be direct and ask for what you want. You must also be willing to stand up and fight for your recommendation. Asking the customer to buy is more than just asking them a question.

This week on the podcast Chris Elmore and Chris Loudermilk talk about selling the seemingly unrelated items on a call. A customer calls for one of three reasons: a problem, maintenance, or a quote. On each of these types of calls you will find items that the customer may not have expected were related to the reason for their call. Chris and Chris talk about how to reset the customer’s expectations in the beginning, how to deliver on those expectations, and how to tie everything together.

This week on the podcast Chris Elmore and Chris Loudermilk talk about preparing for the end at the beginning. Every service call is unique; however, you should always start every call the same way. At service excellence, we teach the PRESS PLAY process which includes Prepare, Relationship building, Evaluate with questions, and Settle Anxieties. These principles help you set up the end at the beginning by helping you have a great conversation with the customer that answers unspoken questions, uncovers hidden needs, and sets the expectation of how things will go. Doing these things helps you set up the end at the beginning making the ending easier.   

We are finally back! This week on the podcast Chris Elmore and Chris Loudermilk talk about what it means to be courageous as a technician or salesperson. The best techs and sales people out there are courageous enough to try things even if they fail or even if there is a possibility of failure. Normally technicians will avoid situations where they might fail. But those courageous enough to fail can become superstars. We discuss how you can be courageous and be the best you can be.

This week on the podcast, Chris Elmore and Chris Loudermilk continue the series on objections with “I’m getting multiple bids” or “I need a second opinion.” This objection can sometimes be the most awkward objection to deal with. But just like every other objection, we should seek to eliminate or minimize the power of this objection by having a great process and following that process before we ask the customer to buy. As always, if we do get an objection the best way to handle it is with LEAP. Chris and Chris talk about how to minimize or eliminate the multiple bids or second opinion objection through your process and how to use LEAP if it does come up. Loudermilk also flexes the pipes and gives you another taste of his unique singing style!