Welcome to part two of our negotiation series, titled "B&B Cancellations." In this episode, we explore how constant practice in negotiation can transform frustration into confidence and success. Inspired by an epiphany from our last discussion, I'll share a recent experience where my wife, Cassie, and I had to navigate a challenging situation with a B&B guest who wanted to cancel last-minute. Discover how Cassie's persistence, combined with our refined negotiation skills, led to a rewarding outcome. 

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