Within the Trenches

Ep 589 features Ryan, a 911 Professional, and Industry Partner with Mindbase with special guests, his parents Ronnie and Carla out of North Carolina.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Early influences on Ryan and his brother Tyler's interest in public safety

• The role of family support when facing the challenges of a first responder career

• Ryans' moving recount of his experiences with his late wife, Kayla

• The overwhelming support from the community during Kayla's illness and after her passing

• Valuable advice for families of first responders on offering support and understanding

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 588 features Angela, a 911 Professional out of New Hanover County 911, NC.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Angela's introduction to the dispatch field and the unexpected surprises along the way

• The importance of mental health and wellness for dispatchers

• Angela's experiences with medical calls and their emotional impact

• Advice to new hires on maintaining mental health and seeking support

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 587 features Shana, a 911 Professional out of Massachusetts.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Transitioning from a towing company dispatcher to 911 dispatcher

• Facing the emotional challenges and responsibilities of the job

• Handling a traumatic personal experience while on duty

• The significance of mental health and self-care in high-stress professions

• The role of community and support in overcoming personal and professional hurdles

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 586 features Jenny, an Operations Manager, Nashoba Valley Regional Dispatch, Massachusetts .

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Jenny's journey from being an EMT to a 911 dispatcher

• Navigating the challenges of training and early calls

• The impact of the COVID-19 pandemic on her dispatch work

• Dealing with intense and emotional 911 calls

• Her transformative experience at a professional development ranch

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 585 features Donna, a 911 Professional at Travis County Sheriff's Office out of Austin, TX.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Challenges and surprises of starting in public safety

• Donna's transformative experience at a unique leadership training event

• Early career stories, including memorable calls and interactions

• The impact and bond of working in a small county sheriff's office

• Reflections and advice for those starting their journey in public safety

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 584 features Scottie, a 911 Professional at Cumberland County Regional Communications, Maine.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• The importance of networking in public safety

• The memorable transition from an EMT to a 911 dispatcher

• A harrowing call involving an allergic reaction and quick police response

• The lasting impact of the job on personal life and mental health

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 583 features Tenisha, a 911 Professional at Cumberland County Regional Communications, Maine.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• The initial surprises and challenges of being a fresh 911 dispatcher

• Transitioning from customer service to public safety

• Memorable and intense calls within her first weeks

• Advice for those considering a career in dispatch

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 582 features Desmond, a Community Relations Supervisor at Cobb County 911 out of GA.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Desmond talks about his unexpected entry into 911 dispatching

• The challenges and changes in the hiring and training process over the past 10 years

• Memorable and impactful calls Desmond has handled

• The importance of community and peer support in 911 services

• Desmond reflects on what he's learned and how the profession has shaped him

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 581 features Emily, a CTO at Cobb County 911 out of GA.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Emily's initial reluctance to disclose her hearing aids and how she overcame it

• The importance of supportive colleagues and genuine leadership

• Emily's emotional experience with using hearing aids for the first time

• Significance of addressing personal and mental health challenges in the workplace

• Strategies for better self-care and maintaining a healthy work-life balance

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 580 features Kathy and Jason Lott with the Thin Gold Line Foundation.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Find out more about the Thin Gold Line Foundation - Web

Episode topics –

• Jason's traumatic first call and its long-lasting impacts

• Coping with critical incidents and lack of immediate support

• Kathy and Jason's journey through severe health challenges and misdiagnoses

• The founding of the Thin Gold Line Foundation to aid dispatchers

• Advocacy for recognizing dispatchers as first responders and improving mental health resources

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].