Within the Trenches

Ep 609 features Tiffany, a 911 professional and NENA Gold Line Scholarship recipient out of Utah.

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Episode topics –

• How attending national conferences transformed Tiffany's perspective on her career and renewed her passion for 911 dispatch.

• Her honest account of struggling with work culture, lack of support, and the challenges of not fitting in.

• The process and impact of winning the prestigious Gold Line Scholarship and what it meant to her professionally and personally.

• Powerful stories from Tiffany's first year as a dispatcher, including calls that left a lasting emotional mark.

• The importance of seeking support, building healthy work environments, and not waiting for permission to put yourself first.

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 608 features Emily, a 911 supervisor with Henderson County Sheriff's Office out of NC.

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Episode topics –

• Emily's unique work schedule and the infamous Dupont shift explained

• Her journey from retail to public safety and what drew her to dispatch

• The importance of support systems both at home and in the workplace

• Memorable and bizarre calls—from pet monkeys and smart criminals to life-and-death emergencies

• How dispatch changes you, coping mechanisms, and advice for newcomers in the field

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 607 features Michelle, a 911 professional with Henderson County Sheriff's Office out of NC.

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Episode topics –

• How Michelle stumbled into dispatch work during college and why it stuck with her

• The impact of working high-stress 911 calls and handling traumatic incidents

• Balancing personal wellness with the demands of public safety and learning to set boundaries

• The evolution of peer support and mental health resources for dispatchers over the years

• What Michelle wishes she could tell her younger self about identity, self-worth, and life outside the headset

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 606 features Desiree, a 911 professional with Henderson County Sheriff's Office out of NC.

Episode topics –

• Desiree's journey from curious high school grad to experienced 911 dispatcher

• The intimidating and unique environment of a dispatch center

• Handling tough calls, including life-or-death moments and emotional aftermath

• How public safety work changes you as a person—both toughening and teaching compassion

• Desiree's advice to her younger self about resilience and standing strong in the face of adversity

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 605 features Shanna, a 911 shift supervisor and CTO with Henderson County Sheriff's Office out of NC.

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Episode topics –

• What it's really like starting out as a 911 dispatcher and walking into dispatch for the first time

• The unique skills and "dispatcher ear" needed to juggle intense calls and multitasking

• Emotional impact and coping with difficult calls, especially those involving children

• The importance of peer support and teamwork within dispatch centers

• Advice for new dispatchers and Shanna's inspiration for becoming a Certified Training Officer

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 604 features Emily, a 911 dispatcher and CTO with Henderson County Sheriff's Office out of NC.

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Episode topics –

• Emily's journey from a business management job during COVID to becoming a 911 dispatcher

• The challenges and surprises of training and taking her first emergency calls

• High-intensity moments, including chases and memorable calls that stick with her

• The emotional toll—and fulfillment—of working in emergency communications

• Advice Emily would give to her past self and why she can't imagine doing anything else

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 603 features Sheriff Griffin out of Henderson County in North Carolina.

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Episode topics –

• Sheriff Griffin's journey from rural volunteer firefighter to county sheriff

• The excitement, challenge, and camaraderie that fuels a career in public safety

• Memorable and impactful calls that shaped his career

• The vital role dispatchers play on the front lines of emergency response

• Sheriff Griffin's straightforward advice to those starting out in public safety

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 602 features Hunter, a 911 Professional out of South Carolina.

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Episode topics –

• Hunter's early start in public safety as a 14-year-old volunteer firefighter and how it shaped his career path

• The transition from field responder to 911 dispatcher, and the differences between working on scene and behind the headset

• Memorable and difficult calls, including the impact of traumatic incidents and how they affect mental health

• Insights into training, working with small teams, and adapting to the high demands of dispatch centers

• The importance of personal growth, finding balance outside of work, and advice for those new to public safety

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 601 features Rain, an Emergency Communications Officer and CTO, out of Virginia.

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Episode topics –

• How Rain transitioned from grocery store manager to 911 dispatcher during the height of the COVID-19 pandemic

• What it's really like to walk into a dispatch center for the first time and train as a new hire

• The critical role of de-escalation and giving lifesaving instructions over the phone

• Challenges of work-life balance and mental health for dispatchers, including handling high-impact calls

• Why Rain became a CTO and her approach to training the next generation of emergency communicators

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 600 features myself. In this episode I take you down a path of reflection from the beginning of the podcast, where it is currently, and the evolution of Within the Trenches and new projects.

Episode topics –

• The origins of Within the Trenches and Ricardo's dispatch career

• Memorable stories and calls that shaped the podcast

• Behind-the-scenes of launching the podcast and early challenges with audio and content

• The evolution of the show, including the #IAM911 movement and Imagine Listening

• What's next for the podcast and how the community can get involved

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].