Ep 577 features Kysheem, an Emergency Communications Officer-2 at Cobb County 911 out of GA.

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Episode topics –

• Real-life experiences from Kysheem's first emergency calls

• Comparison of phone and radio roles in emergency communications

• Detailed overview of the extensive training process for dispatchers

• Importance of staying composed and understanding subtle communication cues in 911

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 576 features Madison, an Emergency Communications Officer 2 and Training Officer 1, at Cobb County 911 out of GA.

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Episode topics –

• The emotional impact of losing a colleague and the role of peer support

• The reality versus perception of emergency calls

• The use of dark humor in coping with job-related stress

• The importance of teamwork and shared understanding among colleagues

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 575 features Theresa, a CTO at Cobb County 911 out of GA.

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Episode topics –

• Theresa shares her innovative community outreach using reptiles to engage the public

• The importance of understanding personality types in communication and teamwork

• Unique dispatch operations using reindeer names during the holiday season

• Information on how you can participate in educational and humorous emergency service presentations

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 574 features Lindsey, a supervisor in the Employment Relations Unit at Cobb County 911 out of GA.

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Episode topics –

• Lindsey's transition from EMS to fire rescue and then to police dispatch

• Differences in protocols and communication styles between fire, EMS, and police departments

• Intense relief and euphoria from successfully resolving challenging calls

• Memorable and unusual call scenarios, including 'Florida man' incidents and a call involving an emu

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 573 features Jazmine, a Systems Analyst at Cobb County 911 out of GA.

Episode topics –

• Jazmine's journey from aspiring police officer to systems analyst

• The importance of training and multitasking in dispatch roles

• Handling emotional and high-stakes 911 calls

• Advancements in dispatch technology, including location accuracy and video capabilities

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 572 features Suzanne Carlsen-Skunca, 911 Professional, Owner of Finding Your Path Coaching out of Canada.

Episode topics –

• Suzanne's first robbery call and diverse experience in emergency dispatch

• Different shift patterns and their impacts on her well-being

• Personal challenges and the significance of mental health care

• A memorable industrial fire call leading to a PTSD diagnosis

• Career transitions, coaching work, and resilience in first responders

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 571 is an Open Mic session recorded in North Carolina. The stories come from all over the state.

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Episode topics –

• Funny Open Mic stories

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 570 is an Imagine Listening session recorded in North Carolina. The stories come from all over the state. WARNING - THIS EPISODE CONTAINS AUDIO THAT MAY NOT BE SUITABLE FOR ALL AUDIENCES. IF YOU HAVE PTSD OR SUICIDAL TENDENCIES, THIS MAY BE A TRIGGER. LISTENER DISCRETION IS ADVISED.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• #IAM911 stories

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 569 is an Open Mic session recorded in Washington DC during the NAVIGATOR conference. The stories come from all over the country.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Funny Open Mic stories

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 568 is an Imagine Listening session recorded at the 2024 NAVIGATOR conference in Washington DC. The stories come from all over the state. WARNING - THIS EPISODE CONTAINS AUDIO THAT MAY NOT BE SUITABLE FOR ALL AUDIENCES. IF YOU HAVE PTSD OR SUICIDAL TENDENCIES, THIS MAY BE A TRIGGER. LISTENER DISCRETION IS ADVISED.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• #IAM911 stories

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].