Ep 623 features Mandi, a 911 professional out of Texas.

Sponsored by

INdigital - Facebook | LinkedIn | X | Web

Episode topics –

• Mandi's journey from a small Texas town to nearly 25 years in public safety, including jumping into dispatch right out of high school

• The challenges of moving from a tiny agency to a much larger city call center

• Honest discussion about early on-the-job "training" and the growth that comes from hard calls

• Memorable and unusual calls from the field—like the elderly lady who took care of business with her shovel

• Why professional growth, stepping out of your comfort zone, and connecting with others in the industry really matter

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 622 features Jennifer, a 911 professional and Coordinator out of Texas.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Jennifer's first ever experience at a national public safety conference and her takeaways

• The value of networking, vendor halls, and unexpected wellness moments (like puppy therapy!)

• Transitioning from the military to dispatch, and what it's like jumping into the field during COVID

• Developing the crucial "dispatch ear" and navigating high-pressure calls—including those she'll never forget

• Advice for new dispatchers and the importance of staying resilient and open-minded in a tough profession

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 621 features Brianna, a 911 professional out of Pennsylvania.

Episode topics –

• Brianna's unconventional start in public safety and how an EMT background led to a dispatch career

• Behind-the-scenes of dispatcher training, early challenges, and handling life-or-death calls

• Discussion of high-stress incidents, including a hostage situation that blurred the line between hoax and reality

• The evolving culture around wellness and mental health in 911 dispatch

• Brianna's powerful personal "why" for serving in emergency communications and what she wishes she'd known at the start

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 620 features Heidi, a 911 professional with Anoka County ECC out of Minnesota.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• The realities and challenges of starting a career in 911 dispatch decades ago

• How conference networking and volunteering can impact your career and growth

• The drastic changes in technology from paper logs to AI-assisted call management

• The importance of mental health support and culture change in emergency communications

• Memorable, high-impact calls and advice for those entering or working in the dispatch profession

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 619 features Charles, a 911 professional and CTO at NVRDD, Massachusetts.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Charles' path from chef and EMT to emergency dispatcher

• Translating soft skills and multitasking from the kitchen to the comms center

• The intensity and training required to handle life-and-death calls

• Handling emotional impact, tough calls, and support systems in dispatch

• Key advice for new dispatchers and lessons learned from five years in the trenches

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 618 features Morgan, an Education Manager for Pafford Emergency Medical Services out of Mississippi.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• How Morgan's early experiences shaped her passion for EMS and dispatch

• The realities of dispatcher training, including unforgettable first calls

• The importance of mentorship and building a supportive team culture

• Dealing with trauma, burnout, and staying resilient in public safety

• Advice for future dispatchers and changing the culture for the next generation

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 617 features Hayleigh, a 911 professional with NWECC out of Texas.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Transitioning from the car business to emergency dispatch after a personal tragedy

• Navigating the overwhelm and training process as a complete newcomer

• First experiences on the dispatch floor, from multi-screen chaos to working holidays

• The realities of call volume, multitasking, and unexpected emotional calls

• Support systems and honest discussions about mental health and closure for dispatchers

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 616 features Sydney, a 911 professional with NWECC out of Texas.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Why Texas heat makes summer calls to 911 so unpredictable

• What it's really like starting a dispatch career with zero experience

• How intense calls, like suicide attempts and high-speed pursuits, shape dispatchers on the job

• The mental and emotional hurdles that come with helping people on their worst days

• Advice every new dispatcher should hear about surviving—and thriving—in the profession

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 615 features Chief Manoushagian of NWECC in Texas.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• Chief Manoushagian's start in public safety as a dispatcher and his early struggles

• The transition from dispatch to police officer and the impact of military service

• Learning from failure and the importance of resilience in emergency communications

• Building stronger relationships and understanding between dispatchers and field officers

• Advice on leadership, authenticity, and staying true to yourself in law enforcement

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

Ep 614 features Karla, a Center Manager with Chagrin Valley 911 Dispatch out of Ohio.

Sponsored by

INdigital - Facebook | LinkedIn | Twitter | Web

Episode topics –

• The history and eerie reputation of the Chagrin Valley Dispatch complex

• Karla's accidental entry into public safety and how her hairstylist background helps on the job

• True stories from Karla's early days at a single-seat dispatch center, including high-pressure calls and department challenges

• Navigating career growth, overcoming fears, and the shift to regional dispatching

• Building positive center culture, the story of the famous bedazzled headsets, and the personal support found in the 911 community

If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].