Workplace Innovator Podcast | Enhancing Your Employee Experience | Facility Management | CRE | Digital Workplace Technology

Lisa Copland is Managing Director and Founder at Presynct, an Australian consultancy that helps organizations with workplace strategy, transition, and portfolio decision‑making. Mike Petrusky asks Lisa why she believes that successful workplace transformation involves aligning business strategy, workplace experience, spatial design, technology, and change management as interconnected elements. They explore how workplace design and portfolio decisions are most effective when integrated with an understanding of how people work and broader organizational goals. Lisa says that innovative workplace solutions often come from diverse perspectives and a willingness to challenge industry norms, so she encourages technology integration and using AI to dynamically optimize space allocation by grouping teams based on actual attendance and work patterns, moving away from static floor plans. Optimizing existing space usage via technology and behavioral change can be a valuable step before committing to changes in property portfolios, so Mike and Lisa offer the practical advice and inspiration you will need to be a Workplace Innovator in your organization!

Connect with Lisa on LinkedIn: https://www.linkedin.com/in/lisa-copland-99601312/

Read the article discussed called "Reframing the Workplace: How strategy, technology, and human behavior are coming back into sync": https://eptura.com/discover-more/blog/reframing-the-workplace/

Learn more about Presynct: https://presynct.com.au/

Watch the podcast on YouTube: https://www.youtube.com/playlist?list=PLSkmmkVFvM4H3pwnlU2AuqynuRDpvnh4J

Discover free resources and explore past interviews at: https://eptura.com/discover-more/podcasts/workplace-innovator/

Learn more about Eptura™: https://eptura.com/

Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/

Minette Norman is an award-winning author, speaker, and leadership consultant who previously spent decades leading global technical teams in the Silicon Valley software industry and realized that we needed a new, more human model of leadership. Mike Petrusky asks Minette about her new book, "The Psychological Safety Playbook for Changemakers: Transform Your Workplace Culture" and what motivated she and he co-author, Dr. Karolin Helbig, to write it. They explore how innovation thrives in a team environment where psychological safety allows open, respectful debate and diverse ideas to flourish. Minette says that anyone can be a changemaker and encourages us all to positively influence workplace culture through small, deliberate actions that create ripple effects. Successful change management prioritizes the human side of change by listening to concerns, anticipating impact, and fostering inclusion to reduce resistance, so the book offers practical strategies for addressing skepticism. Curiosity and open-minded listening are essential leadership qualities, so Mike and Minette offer the encouragement and inspiration you need to be a Workplace Innovator in your organization!

Connect with Minette on LinkedIn: https://www.linkedin.com/in/minettenorman/

Buy Minette's new book "The Psychological Safety Playbook for Changemakers": https://thepsychologicalsafetyplaybook.com/the-psychological-safety-playbook-for-changemakers/

Learn more about Minette: https://www.minettenorman.com/

Watch the podcast on YouTube: https://www.youtube.com/playlist?list=PLSkmmkVFvM4H3pwnlU2AuqynuRDpvnh4J

Discover free resources and explore past interviews at: https://eptura.com/discover-more/podcasts/workplace-innovator/

Learn more about Eptura™: https://eptura.com/

Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/

Helia Taheri, Ph.D., Assoc. AIA, EDAC is an Associate and the Research & Insights Lead at Arcadis where she is passionate about shining a light on the silent yet powerful impacts of buildings, neighborhoods, and cities on our connections, health, and behaviors. Mike Petrusky asks Helia about her research and experiences promoting human-centered design with a focus on the whole person's physical, mental, and social health in the workplace. Helia says that curiosity and intellectual humility fuel innovation, with openness to being wrong and learning from failure as essential components of her research and design strategies. She shares about neuroarchitecture, which is a blend of neuroscience and architecture, as a way to measure how design affects both our brain health and human behavior. Mike and Helia agree that "if you don't measure, you can't manage or improve", so they explore practical methods to help you enhance the effectiveness of the built environment and offer the encouragement and inspiration you will need to be a Workplace Innovator in your organization!

Connect with Helia on LinkedIn: https://www.linkedin.com/in/heliataheri/

Learn more about Arcadis: https://www.arcadis.com/

Watch the podcast on YouTube: https://www.youtube.com/playlist?list=PLSkmmkVFvM4H3pwnlU2AuqynuRDpvnh4J

Discover free resources and explore past interviews at: https://eptura.com/discover-more/podcasts/workplace-innovator/

Learn more about Eptura™: https://eptura.com/

Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/

Host Mike Petrusky welcomes six past guests from the show to reflect on his past decade of podcasts, the current state of FM, and the future of the workplace as we celebrate our 400th episode. Recorded in San Francisco during IFMA's Facility Fusion 2026, the conversation centers on how the facility management landscape has dramatically shifted over the years with the need for leadership, culture-building, and understanding human behavior becoming essential for success in the workplace today. Mike and his guests explore how AI and automation are reshaping the FM industry enabling professionals to focus more on strategic work, their personal upskilling, and delivering value beyond transactional tasks. Relationships in the IFMA community enable professional growth, collaboration, and innovation as we emphasize the need for resilience, optimism, and human connection as we care for the built environment. Music and pop culture serve as unifying elements as Mike and his guests share stories from the show, along with the encouragement and the inspiration you need to be a Workplace Innovator in your organization!

Connect with René Jackson, MBA, CFM on LinkedIn: https://www.linkedin.com/in/rene-jackson/

Connect with Lena Thompson, IFMA Fellow, FMP, SFP on LinkedIn: https://www.linkedin.com/in/lena-thompson-fmp-sfp/

Connect with Amanda Muzzarelli on LinkedIn: https://www.linkedin.com/in/amandamuzzarelli/

Connect with Vik Bangia, MCR on LinkedIn: https://www.linkedin.com/in/vik-bangia-mcr-0b54522/

Connect with James Waddell on LinkedIn: https://www.linkedin.com/in/jcwaddell/

Connect with Wayne Whitzell, CFM, FMP, SFP, LEED AP, BEP, IFMA Fellow on LinkedIn: https://www.linkedin.com/in/wayne-whitzell-cfm-fmp-sfp-leed-ap-bep-ifma-fellow-147870b/

Watch the podcast on YouTube: https://www.youtube.com/playlist?list=PLSkmmkVFvM4H3pwnlU2AuqynuRDpvnh4J

Discover free resources and explore past interviews at: https://eptura.com/discover-more/podcasts/workplace-innovator/

Learn more about Eptura™: https://eptura.com/

Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/

Liane Davey, PhD is a Keynote Speaker, a NYT Bestselling Author, and Co-founder and Principal at 3COze, Inc. where she is passionate about building high performing teams in a world of perpetual change, conflict, and burnout. Mike Petrusky asks Liane about her brand new book, "Thoughtload: Manage the Madness and Free Your Team to Do Great Work", in which she argues that the root cause of the madness sapping productivity in today's offices is with our excessive thoughtload. The "thoughtload" includes not just cognitive workload, but also emotional burdens and depleted energy reserves affecting individuals and teams. Mike and Liane explore how workplace leaders should shift their focus from activity and output to meaningful outcomes, ensuring team efforts are aligned with organizational goals. As open office designs and constant interruptions have a measurable negative impact on focus, productivity and wellbeing, Liane says that intentional rest can restore creativity and energy. Environmental, emotional, and behavioral factors all amplify each other, making holistic approaches to wellness and productivity essential, so Mike and Liane share practical advice and the inspiration you need to be a Workplace Innovator in your organization!

Connect with Liane on LinkedIn: https://www.linkedin.com/in/lianedavey/

Preorder Liane's new book "Thoughtload": https://lianedavey.com/books/thoughtload/

Learn more about Liane: https://lianedavey.com/

Watch the podcast on YouTube: https://www.youtube.com/playlist?list=PLSkmmkVFvM4H3pwnlU2AuqynuRDpvnh4J

Discover free resources and explore past interviews at: https://eptura.com/discover-more/podcasts/workplace-innovator/

Learn more about Eptura™: https://eptura.com/

Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/

Hassan Shaikh, PhD is a South African-born workplace strategist who brings over two decades of global experience to reimagining how people and organizations connect through space. Mike Petrusky asks Hassan about his research and the "Ubuntu" philosophy, which means "I am because we are" and serves as an inspiration to design workplaces that elevate our collective wellbeing. Successful workplace innovation requires challenging outdated models and embracing new approaches that center on human experience and diversity, so Mike and Hassan explore how human needs, cultural context, neurodiversity, and wellbeing must become core considerations in workplace strategy. As facility management and corporate real estate leaders evolve from support roles to "architects of organizational culture and performance", Hassan encourages continuous learning, curiosity, bravery, and empathy. It is time for our industry to make positive impact on the future of work, so Mike and Hassan offer the inspiration you will need to be a Workplace Innovator in your organization!

Connect with Hassan on LinkedIn: https://www.linkedin.com/in/hassan--shaikh/

Learn more about his Hassan's journey: https://hassanshaikh.org/

Find out more about Eptura Flex/26 New York: https://eptura.com/discover-more/events/

Watch the podcast on YouTube: https://www.youtube.com/playlist?list=PLSkmmkVFvM4H3pwnlU2AuqynuRDpvnh4J

Discover free resources and explore past interviews at: https://eptura.com/discover-more/podcasts/workplace-innovator/

Learn more about Eptura™: https://eptura.com/

Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/

Lorri Rowlandson is Senior Vice President, Strategy and Innovation at BGIS where she is a strategic and operational real estate executive with global experience delivering integrated real estate services in a distributed portfolio of diverse assets. Mike Petrusky asks Lorri about her updated perspectives on delivering "practical innovation" in the workplace with a focus on measurable results rather than just ideas or "innovation theater". They explore how AI and automation are rapidly evolving and encourage FM professionals to view change through a variety of lenses including personal productivity, organizational efficiency, and client value creation. Lorri says that leadership and change management, including emotional intelligence and process documentation, are essential skills today when adopting new technologies and optimizing operations. Curiosity, creativity, and problem-solving are more valuable than static knowledge, which is increasingly accessible via AI tools, so Lorri shares how workplace leaders can continuously upskill to prepare for the future. A sense of humor, pop culture references, and staying connected with industry peers contribute to a vibrant and innovative workplace culture, so Mike and Lorri offer the practical advice and the inspiration you will need to be a Workplace Innovator in your organization!

Connect with Lorri on LinkedIn: https://www.linkedin.com/in/lorri-rowlandson/

Learn more about BGIS: https://www.bgis.com/

Find out more about Eptura Flex/26 New York: https://eptura.com/discover-more/events/

Watch the podcast on YouTube: https://www.youtube.com/playlist?list=PLSkmmkVFvM4H3pwnlU2AuqynuRDpvnh4J

Discover free resources and explore past interviews at: https://eptura.com/discover-more/podcasts/workplace-innovator/

Learn more about Eptura™: https://eptura.com/

Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/

Tonya Thornburgh is an accomplished workplace leader with years of experience and a passion for leaving people, places and things better than she found them. Mike Petrusky asks Tonya about her career journey and why she believes continuous evolution, experimentation, and learning from failures are essential to long-term innovation and maintaining relevance in the workplace industry today. They explore how innovation in the built environment is less about adopting flashy new tools and more about deeply understanding human behavior, removing friction, and designing adaptable systems. As AI is transforming workplace strategy by enabling more personalized, intuitive, and data-driven experiences for employees, Tonya says that empathy and human experience should remain central to workplace innovation. Mike and Tonya agree that FM and workplace leaders should maintain curiosity, be open to continuous learning and nurture cross-functional relationships to stay relevant and effective, so they offer inspiration and encouragement to help you be a Workplace Innovator in your organization!

Connect with Tonya on LinkedIn: https://www.linkedin.com/in/tonya-thornburgh-4440186/

Find out more about Eptura Flex/26 New York: https://eptura.com/discover-more/events/

Watch the podcast on YouTube: https://www.youtube.com/playlist?list=PLSkmmkVFvM4H3pwnlU2AuqynuRDpvnh4J

Discover free resources and explore past interviews at: https://eptura.com/discover-more/podcasts/workplace-innovator/

Learn more about Eptura™: https://eptura.com/

Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/

Raul Garcia-Moncada, IIDA, NCIDQ, LEED AP, WELL AP is Principal & Director of Design at BR Design Associates where he is passionate about collaborating with real estate executives to develop strategies and resource plans that empower teams to achieve high-quality, sustainable results. Mike Petrusky asks Raul why he believes that good design is not just about aesthetics but is intrinsically linked to positive business outcomes. They explore innovation in workplace design and encourage leaders to embrace flexibility, adaptability, and prioritizing well-being in their organizations. Raul says that multi-sensory design which includes fragrance, lighting, and even influences from fashion and music, can subtly enhance the workplace experience and emotional connection for occupants. Hospitality and residential influences are shaping the evolution of workplace design, and technology can help measure space utilization, but understanding sensory impact often requires direct feedback from users. Cross-functional collaboration, particularly with HR, IT, facilities, and commercial real estate, is vital for successful workplace transformation, so Mike and Raul share the inspiration you will need to be a Workplace Innovator in your organization!

Connect with Raul on LinkedIn: https://www.linkedin.com/in/raulgarciamoncada/

Learn more about BR Design Associates: https://www.brdesignassociates.com/

Find out more about Eptura Flex/26 New York: https://eptura.com/discover-more/events/

Watch the podcast on YouTube: https://www.youtube.com/playlist?list=PLSkmmkVFvM4H3pwnlU2AuqynuRDpvnh4J

Discover free resources and explore past interviews at: https://eptura.com/discover-more/podcasts/workplace-innovator/

Learn more about Eptura™: https://eptura.com/

Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/

Melissa Marsh is Founder & Executive Director at PLASTARC where she is a passionate practitioner of workplace strategy and a leader in change management services delivering social research and people analytics for the built environment. Mike Petrusky asks Melissa why she believes organizations need to focus on digitizing their real estate assets, ensuring system interoperability, and bridging the gap between people and building data to truly realize the benefits of AI and IoT. They explore how the post-pandemic world has fundamentally changed how cities and offices are occupied, leading to less predictable and more variable patterns of use, which necessitates new strategies for space management. Melissa says smart buildings are increasingly defined by their ability to connect digital and physical assets, so the transition to smart workplaces requires an investment in data systems and a clear understanding of desired outcomes before layering on AI tools. The true potential of AI in our workplace environments lies not just in automation, but in enhancing the workplace experience by integrating HR data, building systems, and personalized services, so Mike and Melissa offer practical advice and the inspiration you will need to be a Workplace Innovator in your organization!

Connect with Melissa on LinkedIn: https://www.linkedin.com/in/melissaemarsh/

Learn more about PLASTARC: https://plastarc.com/

Find out more about Eptura Flex/26 New York: https://eptura.com/discover-more/events/

Watch the podcast on YouTube: https://www.youtube.com/playlist?list=PLSkmmkVFvM4H3pwnlU2AuqynuRDpvnh4J

Discover free resources and explore past interviews at: https://eptura.com/discover-more/podcasts/workplace-innovator/

Learn more about Eptura™: https://eptura.com/

Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepetrusky/