In this episode, Julie Chen shares her journey transitioning to an MSL role at Janssen, highlighting initial challenges and the significance of training and KOL engagement. She emphasizes the importance of building relationships with teammates and mentors, while discussing the adaptation to virtual interactions during COVID-19 and its effects on healthcare provider engagements. Julie delves into the role of emotional intelligence in fostering strong MSL relationships and shares resources for maintaining relevance. She provides practical advice for new MSLs in their first 90 days, including re-strategizing and managing expectations, and concludes with insights on the evolving landscape of MSL interactions.

(0:00) Introduction with guest Julie Chen and social media reminder

(1:14) Julie's career transition to Janssen and MSL Talk live announcement

(5:13) Julie's initial challenges as a new MSL

(7:40) Training importance and KOL engagement preparation tips

(13:42) Teammate and mentor relationship-building

(19:49) Navigating the MSL role and adapting to virtual interactions during COVID-19

(23:03) Impact of COVID-19 on healthcare providers and MSL interactions

(24:30) Emotional intelligence in MSL relationships

(26:11) Resources for MSLs to maintain relevance

(29:47) Advice for new MSLs in the first 90 days

(32:14) Re-strategizing after initial months and managing expectations

(34:10) Sponsor: MSL Talk Live on Clubhouse Announcement

(34:58) Closing remarks and call to action