Whether you're in sales, leadership, management, or otherwise, distinguishing between active vs passive listening and being committed to giving people time and acknowledgement is a proven way to earn their trust. Active listening encourages space and time, and also, the abilities to rephrase or bite your tongue.
Don't be a passive listener - pay attention. Stop looking at your phone, chasing the cars as they pass the window, and don't be the type to say "I've got a hard stop." In John Scott's playbook, that's the best way to let someone know that you don't have time to hear them out.
Our first instinct might be to try to solve problems for people, but in reality, it's the opportunity to show that you're listening and let someone else work through their struggles with you that can be the most valuable.
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