When it comes to managed IT services, technicians play a key role in your business. In this episode of All Things MSP, Justin Esgar and Eric Anthony break down why MSPs lose technicians and how to handle the inevitability.
Plus, what happens when your top tech quits and takes clients with them? We discuss real-world examples of poaching, how to, maybe, prevent it with contracts, and the best ways to ensure client loyalty.
🔹 Key topics in this episode:
✅ How to protect your MSP from client poaching
✅ Why bad employee agreements can destroy your business
✅ The legal and ethical side of non-competes in MSPs
If you’re an MSP owner or work in IT services, this episode is packed with insights to help you sell better and protect your business. Listen now!