The Revenue Formula

Your guide to killing Zendesk (with Marty Kausas, co-founder & CEO at Pylon)

Listen Later

If there's something we all love, it's to root for david beating goliath.

And right now, there's a small team doing just that. Pylon, led by Marty Kausas, is going head to head with Zendesk.

Naturally, we asked Marty to share their playbook.

  • (00:00) - Introduction
  • (01:17) - The Motivation Behind Building Pylon
  • (01:52) - The Journey to Becoming A-List
  • (02:19) - Board Games and Strategic Thinking
  • (04:16) - Targeting a Massive Market
  • (09:46) - Building the First Product
  • (11:42) - Competing with Giants
  • (18:59) - Product Development and Marketing Strategies
  • (26:35) - Embracing a Heavy Debate Culture
  • (29:24) - Leveraging LinkedIn for Business Growth
  • (38:22) - Scaling Sales and Hiring Strategies
  • (42:31) - Navigating AI in Customer Support
  • (47:59) - Reflecting on Business Learnings and Future Plans


    • Never miss a new episode, join our newsletter on revenueformula.substack.com

    ...more
    View all episodesView all episodes
    Download on the App Store
    The Revenue FormulaBy Toni Hohlbein & Raul Porojan
    • 5
    • 5
    • 5
    • 5
    • 5

    5

    8 ratings

    More shows like The Revenue Formula

    View all
    The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch by Harry Stebbings

    The Twenty Minute VC (20VC): Venture Capital | Startup Funding | The Pitch

    538 Listeners

    The Official SaaStr Podcast: SaaS | Founders | Investors by SaaStr

    The Official SaaStr Podcast: SaaS | Founders | Investors

    175 Listeners

    Making Sense with Sam Harris by Sam Harris

    Making Sense with Sam Harris

    26,340 Listeners

    Pivot by New York Magazine

    Pivot

    9,626 Listeners

    Founders by David Senra

    Founders

    2,146 Listeners

    Børsen Morgenbriefing by Børsen

    Børsen Morgenbriefing

    25 Listeners

    My First Million by Hubspot Media

    My First Million

    2,638 Listeners

    Dwarkesh Podcast by Dwarkesh Patel

    Dwarkesh Podcast

    507 Listeners

    The Ezra Klein Show by New York Times Opinion

    The Ezra Klein Show

    16,049 Listeners

    The Rest Is Politics by Goalhanger

    The Rest Is Politics

    3,138 Listeners

    The Town with Matthew Belloni by The Ringer

    The Town with Matthew Belloni

    1,107 Listeners

    Revenue Builders by Force Management

    Revenue Builders

    155 Listeners

    The RevOps Review by Cognism

    The RevOps Review

    4 Listeners

    RevOps Lab by Weflow

    RevOps Lab

    1 Listeners

    GTM Science - A show for GTM and RevOps leaders by Union Square Consulting

    GTM Science - A show for GTM and RevOps leaders

    3 Listeners