This week I speak to the boss of a little Aussie ISP which has a strong commitment to customer service and actually providing you with the speeds you want. Plus, it's time for you to help - if you have the NBN get involved in the ACCC's speed monitoring program I speak to Rod Sims about that, Tim Falinski from Trend Micro joins me to talk Ransomware and remind us how important being protected is, and lots of calls from Roaming to Security - I've got you covered on Your Tech Life.