Every business that implements texting into their communication workflow does so for different reasons. One of the primary reasons Diamond Transportation texts is quality control, but they’ve also discovered how they can use it to generate revenue. In this episode, we hear from Hillary Louarti, Diamond's corporate and group sales manager. Listen in to learn business texting lessons from a luxury chauffeur service, regardless of the industry you’re in.

Tune in each month for the latest episodes of Zipcast. Don’t forget to follow us on Apple Podcasts, Google Play and Spotify. If you have any suggestions for the show, feel free to text us at (347) 772-3529.

Would you be surprised to hear that 70% of businesses are texting today? That's right. And this includes animal clinics and veterinary hospitals, among others. In this Zipcast episode, we speak with Kimberly Boudwin, the medical director at Providence Animal Center in Media, Pennsylvania. Hear how her clinic is drastically reducing their phone call volume, automating the clinic’s communication workflow and boosting client satisfaction with business texting. 

Tune in each month for the latest episodes of Zipcast. Don’t forget to follow us on Apple Podcasts, Google Play and Spotify. If you have any suggestions for the show, feel free to text us at (347) 772-3529.

Zipwhip has scaled into a leading provider of business texting solutions to tens of thousands of U.S. businesses. Next stop, Canada. Listen in on this chat with Paul Wheeler, VP of international industry relations at Zipwhip. He and CMO, Scott Heimes, discuss Zipwhip's expansion into Canada, how Zipwhip is building a new toll-free, two-way A2P messaging channel and what's in store for the future as the Canadian messaging industry continues to scale. 

Tune in each month for the latest episodes of Zipcast. Don’t forget to follow us on Apple Podcasts, Google Play and Spotify. If you have any suggestions for the show, feel free to text us at (347) 772-3529.

Business texting isn’t only for for-profit businesses. Many nonprofits are also reaping the benefits of texting with their constituents. Join us as we speak with Carlee Morgan, the director of recruitment and intake at Big Brothers Big Sisters in Texas. Carlee walks us through how her organization leverages texting in their day-to-day non-profit operations and shares an example of how texting was a critical tool during a recent crisis. 

Tune in each month for the latest episodes of Zipcast. Don’t forget to follow us on Apple Podcasts, Google Play and Spotify. If you have any suggestions for the show, feel free to text us at (347) 772-3529.

In an age of digital connectedness, customer engagement is business critical. Does the radio industry have anything to teach the rest of us about connecting with our customers? Join us as we talk with Kelly-marie Jones, designated digital expert at Cumulus Media. She reveals how Cumulus’ radio stations are innovating with texting, which both delights their listeners and supports their business model. 

Tune in each month for the latest episodes of Zipcast. Don’t forget to follow us on Apple Podcasts, Google Play and Spotify. If you have any suggestions for the show, feel free to text us at (347) 772-3529.

Sometimes at Zipwhip, we take the simplicity and convenience of business texting for granted. But when you think about it, the fact that a business can text a customer from a landline and a customer can text back— it’s kind of magic. Two of the people responsible for this technical wizardry join the discussion in this episode.  Jenni Morts and Chris Riccio, both Directors of Engineering, chat about Zipwhip’s engineering department and its culture, how they attract great engineers and what it takes to build innovative software. 

At the moment, Zipwhip’s engineering team is growing and it’s an excellent time to join the company. Engineers have the opportunity to shape the product and create software that impacts thousands of customers every day. Check out the opportunities within Zipwhip’s inclusive and innovative work culture, with tons of room for growth.

Tune in each month for the latest episodes of Zipcast. Don’t forget to follow us on Apple Podcasts, Google Play and Spotify. If you have any suggestions for the show, feel free to text us at (347) 772-3529.

Today we connect with Britney Bailey, the marketing director at Excel Federal Credit Union in Georgia. She discusses the expanding ways that her institution is finding to use texting, which benefit both their members and their bottom line. More companies in a variety of industries are adopting texting for business, and financial institutions are no exception. 

Tune in each month for the latest episodes of Zipcast. Don’t forget to follow us on Apple Podcasts, Google Play and Spotify. If you have any suggestions for the show, feel free to text us at (347) 772-3529.

Scott Heimes and Zipwhip CEO John Lauer discuss what the 2021 State of Texting report findings mean for businesses in 2021. As the creators of Texting for Business, Zipwhip publishes the State of Texting annually to help businesses keep pace with changes in the messaging landscape. The past year was like none other, but how that affected the habits and preferences of thousands of businesses and consumers across the country might surprise you.

You can check out the 2021 State of Texting report here. 

Tune in each month for the latest episodes of Zipcast. Don’t forget to follow us on Apple Podcasts, Google Play and Spotify. If you have any suggestions for the show, feel free to text us at (347) 772-3529 or email [email protected].

How is customer engagement evolving? Find out in this conversation with Glenn Gaudet, the author of Connection, Community & Conversation: Making Social Media Work for Business. Gaudet is also the CEO of GaggleAMP, a company that empowers companies to amplify their digital marketing efforts through employee advocacy. Listen in for Glenn’s deep insight into creating connections with customers. 

Tune in each month for the latest episodes of Zipcast. Don’t forget to follow us on Apple Podcasts, Google Play and Spotify. If you have any suggestions for the show, feel free to text us at (347) 772-3529 or email [email protected].

For the past five years, families have been sending their wish lists to Santa via text, and Santa even texts them back. Today we speak with Natalie Schwab, director of content marketing at Zipwhip and Avery Wagar, a developer on Zipwhip's engineering team. We discuss Zipwhip's new text Santa experience and interactive chat bot, leveraging AI and Zipwhip's texting platform. You can text Santa right now at: 844-YO-SANTA or 844-967-2682.

Tune in each month for the latest episodes of Zipcast. Don’t forget to follow us on Apple Podcasts, Google Play and Spotify. If you have any suggestions for the show, feel free to text us at (347) 772-3529 or email [email protected].