In the five years since the onset of COVID-19, some businesses have returned to what looks like a pre-pandemic "normal" — though not all. Crain’s contributor Judith Crown talks with host Amy Guth about the pandemic's effects still weighing on Chicago in many ways.

Plus: American Airlines makes a big move at O'Hare, large State Street retail property hits the market, highly vacant office building next to Old Post Office goes up for sale and Rivian reports big net loss in Q4 and issues sobering forecast.