“Every building owner is on their own path and it’s our job as an industry to meet them where they are on that path, not to yell at them from the end of the path, telling them that they're losers, if they're not over here.”
—Shannon Smith

My Highlights

• How Shannon got sucked into BMS (2:59)
• A ‘violent’ agreement with past answers to James’ favorite question + a unique take from Shannon’s finance perspective: debt mentality (6:55)
• Drivers of change: talent drain, tenant focus, COVID (10:52)
• Deep dive on PointGuard (12:26)
• The state of the analytics industry (14:21)
• The need for consolidation (22:10)
• Vitamin to painkiller perspective (26:06)
• Onboarding - the customers, and the buildings (34:13)
• Analytics for service contracts (38:31)
• Looking toward the future: analytics for COVID (41:40), what needs to be unlocked (44:43), and reasons for excitement in 2021 (45:19)

You can find Shannon Smith on LinkedIn.
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