“The more time we spend going to answer a hot/cold call, the less time we spend taking care of key issues and making sure the facilities really runs right. And you can't send a person around fast enough to check all the things that your technology solution can check. It's just not even practical to think of all the different things… So there is a huge payback for every single person that tries to do monitoring-based commissioning. It hasn't really failed yet… Um, I'll go back on that. Failure points are if you do nothing with the data.”
–Jeremy Macdonald

 

My Highlights

• Why buildings are so far behind: mixed up incentives (3:08)
• ISS - facilities management and workplace experience, not to be confused with the International Space Station (4:19)
• Intro to the world of FM / PM (9:29)
• How money exchanges hands in different outsourcing scenarios (13:18)
• ESG (28:58)
• Thinking about waste and energy, hard engineering and soft services (32:35)
• Waste tech (33:56)
• How analytics fits in (41:02)
• KPIs for outsourced facilities managers that analytics folks should be aware of (55:40)
• Obstacles to rolling out analytics-based services, and strategies to overcome them (59:39)
• Some things to look forward to in 2021 (1:01:50)

 

You can find Jeremy Macdonald on LinkedIn.
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