August is LIHEAP Action Month, an opportunity to highlight the federally funded Low Income Home Energy Assistance Program (LIHEAP), which provides financial support to vulnerable households and families to cover heating and cooling and other energy related costs. Electric companies and state LIHEAP administrators partner to help families access this critical funding, and they are working together to streamline the process of identifying income eligible households. 

In this episode, EEI Vice President of Customer Solutions Lisa Wood sits down with Tamara Johnson, DTE Energy customer service director, to discuss DTE Energy's successful collaboration with the Michigan Department of Health and Human Services and their efforts to significantly streamline the process of getting LIHEAP funds to households in need.