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Episode Title:-  🇫🇷The Resilience of Old Hotel Chains🇫🇷

What an interesting conversation I had in this episode on #HeadsTalk and a continuation of the #HTHospitalitySeries. Michel Tschann, is the #CEO of the Shin Hotels and Spa and has literally been in this business all of his life. He heads a hotel chain that has been passed down the generations and he talked to #HeadsTalk about the resilience of the old hotels during this pandemic. 

Michel, with his hotel chain, was sustainable before it became ‘fashionable’, in fact decades before. Have a listen to Michel as we explore crisis management, redevelopment and the traditional art of Customer Relationship Management.

Topics Covered: #TraditionalCRM #HotelChains #ETourism #FrenchTourismIndustry #ExpectationManagement  

So download⏳grab a cup of Green Tea ☕️& have a listen🛋

#HeadsTalkPodcast #AFlyOnTheBoardroomWall #HTSeries #FrenchTourism #ShinHotels

[Apologies for the intermittent background noise. It was beyond my control. Workmen in the hotel.]

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