In this episode of the FWRD Podcast, hosts Corey Smith and Erick Jauregui welcome Ron Overs, Publisher of Fixed Ops Magazine, for a dynamic conversation about the evolving world of fixed operations — and how smart collaboration across departments is key to long-term success.

With over 20 years in the industry, Ron shares powerful insights on:

• How AI is enhancing efficiency in service and BDC departments
• Meeting today’s customer expectations for speed, transparency, and personalization
• The power of culture, training, and storytelling in driving retention
• How fixed ops supports lasting customer relationships and repeat sales

From advisor training to sales-service alignment, this episode offers practical strategies to elevate dealership operations and customer loyalty.

Tune in for actionable insights and bold ideas to move your dealership forward.